Field Technical HCP Educator

Make a difference. Empower providers. Enhance patient care. The Field Technical HCP Educator role focuses on delivering high-quality onboarding and technical support to healthcare professionals using a specialized HCP portal in the immunology space. You will provide both in-person and virtual training, ensuring a seamless and compliant user experience that supports patient treatment initiation.

• Onboarding & Training:
  Educate HCPs and office staff on portal access, navigation, and best practices through in-person and virtual sessions.
• Technical Support:
  Serve as the first point of contact for login issues and technical troubleshooting, escalating complex problems as needed.
• Remote Assistance:
  Use digital tools to provide virtual support and guide users through the portal interface.
• Compliance & Documentation:
  Ensure all activities comply with industry regulations (e.g., HIPAA, FDA) and maintain accurate records of interactions.
• Feedback & Improvement:
  Collect user feedback to identify issues and collaborate with internal teams to enhance the platform and expand its use across the organization.

• Bachelor’s degree.
• Prior experience in Field Reimbursement, educator, or technical support in healthcare or pharmaceuticals.
• Experience supporting healthcare applications (e.g., HCP systems, patient-facing platforms, clinical site tools).
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Comfortable delivering both in-person and virtual training sessions.
• Willingness to travel and reside within 50 miles of a major airportასუხ.

• Familiarity with Patient Customer Support Programs, Value & Access, Field Reimbursement Manager, or similar roles.
• Field-based customer service, sales, or engagement experience.
• Knowledge of healthcare IT systems (e.g., EHRs, pharmacy software) is a plus.
• Understanding of web-based platforms, user interfaces, and troubleshooting methods.
• Proficiency in Microsoft Office, CRM systems, and remote support tools.

The annual base salary for this position ranges from $,500. Some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and/or individual performance. Benefits include medical, dental and vision health coverage, company match 401(k), flexible paid time off (PTO) and sick time, and compliance with applicable paid sick time requirements.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. We encourage applicants to apply even if their past experience does not align perfectly and we consider transferable skills. Our voluntary COVID-19 vaccination policy applies to all employees, and proof of vaccination may be required for certain locations. Our mission is to bring biopharmaceutical therapies to patients worldwide.

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled).

Mid-Senior level

Full-time