Associate Technical Account Manager

Are you passionate about learning new technology and building strong client relationships? Join a mission-driven team committed to strengthening communities through impactful work in the senior living housing sector.

As an Associate Technical Account Manager(ATAM), you’ll guide clients using Yardi’s software solutions tosupport their financial, operational, compliance, and resident care needs.

Working as part of a collaborative team, you’ll partner with clients and internal departments to deliver high-quality, solution-focused support.

In this role, you’ll combine your technical aptitude and communication skills to assist clients through software setup, troubleshooting, and day-to-day use. Whether it's answering aquick question or resolving a challenge, you'll help clients have asmooth, successful experience with our software.

This is an opportunity to apply your technical aptitude andclient-focused mindset to meaningful work – helping organizations operate more efficiently while enriching the lives ofthe seniors they serve.

• Provide technical software support, set-up, and implementation guidance to clients across a suite of products,delivering assistance via email and phone.
• Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.
• Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success.
• Champion client success by sharing relevant product features, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly elevate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.
• Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email,confidently troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven, with a focus on accuracy and efficiency.
• Adaptable and flexible; you thrive in fast-paced,ever-changing environments.
• Skilled at building strong relationships and earning trust with clients.
• Driven to exceed expectations and deliver exceptional customer service.
• A quick learner who embraces new tools, technologies, and concepts.
• Naturally organized and able to prioritize tasks with clarity and confidence.

• Familiarity with property management or real estate software, particularly Yardi.
• Hands-on experience with technical support and application troubleshooting.

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 10,000employees in over 40 locations around the globe dedicated to making greatreal estate software products.

Yardi is more than just a software company – we areded utiliser with a positive impact in our communities. Annually, Yardiextends philanthropic support to organizations chosen by our employees. Ourteam has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's ramework media