IT System Administrator

Description

Location: Onsite, Boise Idaho USA

The System Administrator I serves as the first point of contact for end-user IT support, ensuring smooth daily operations across ASU’s technology environment. This role focuses on troubleshooting hardware, software, and network issues for employees—both in-person at the Boise office and remotely. Responsibilities include diagnosing and resolving technical problems on employee laptops, providing brief training and guidance to help users effectively utilize their equipment, and escalating complex issues when necessary.

In addition to frontline support, the System Administrator I collaborates with the IT Manager on projects that enhance ASU’s systems and contribute to ongoing technological improvements.

• Serve as first-tier support for end users: respond to calls, tickets, and emails; troubleshoot hardware, software, and network issues both in-person and remotely.
• Configure, maintain, and troubleshoot workstations, peripherals, and network hardware; manage inventory and coordinate with vendors for repairs or replacements.
• Provide training and guidance to end users on computer operations and best practices; document processes and maintain technical checklists.
• Administer and maintain core systems, including Windows Server, Active Directory, Microsoft 365, Exchange, SharePoint, Teams, Duo, backups, and specialized applications (e.g., SL/SQL, Salesforce).
• Design, deploy, and optimize servers, storage, and network solutions; assist with virtualization, high-availability configurations, and hybrid cloud environments (AWS/Azure).
• Implement and monitor security protocols; support vulnerability assessments, compliance, and disaster recovery planning.
• Monitor system performance and reliability using enterprise tools; ensure uptime and proactively address issues.
• Collaborate with the IT Manager on projects and strategic initiatives; provide timely updates, reports, and recommendations.
• Oversee Genetec Security systems, including badge access management for employees and guests.

• Must have 5+ years hands‑on experience working in an end‑user desktop support role or computer operations environment
• Computer and peripheral device troubleshooting proficiency
• Applicable knowledge in Windows 10 and later, AD/M365/Exchange/Teams/SharePoint/VPN, Office applications proficiency in Microsoft Office (2019/21 and Office 365)
• Experience in the configuration of new desktop computers, laptops, printers, scanners, etc.
• Experience in upgrading applications and network hardware and testing software compatibility with existing hardware and software, also management of software application patches on employee and server systems (Windows updates, Adobe, Internet browsers, etc.)
• Able to install, uninstall and configure software applications, install hardware such as cables, phones and other equipment
• Ability to manage multiple projects, prioritize accordingly and desire to be part of continuous learning environment
• Ability to work independently and as part of a team, Participates on interdepartmental teams
• Sets priorities and manages time in order to complete IT duties in a timely manner
• Exercise discretion in the handling of confidential information and material.
• Exhibits professionalism by attendance, punctuality, accountability, appearance, demeanor, and the willingness to go beyond normal job expectations
• Experience in upgrading applications and network hardware and testing software compatibility with existing hardware and software.

• End-User Support & Customer Service:
  Strong communication skills and patience in assisting users with varying technical skill levels; ability to provide training and guidance.
• Hardware & Networking:
  Proficient in configuring, troubleshooting, and maintaining workstations, peripherals, and network hardware.
• IT Systems Administration:
  Solid knowledge of Windows Server, Active Directory, Microsoft 365, Exchange, SharePoint, Teams, Duo, and backup solutions.
• Security & Access Management:
  Experience administering Genetec Security systems and managing badge access; understanding of security protocols and compliance.
• Appli…