IT Software Support Engineer

IT Software Support Engineer

Micron Technology – Boise, Idaho

Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

This role involves supporting, developing, and maintaining software solutions for Technology Development (TD) and future High‑Volume Manufacturing (HVM) facilities in Boise, Idaho. Key responsibilities include troubleshooting, monitoring system performance, developing permanent software solutions, and participating in a 24x7 on‑call rotation with occasional travel to remote sites.

• Minimize IT impact and reduce support levels.
• Resolve critical IT downtime issues through repairs or workarounds.
• Monitor and respond to line and IT system performance promptly.
• Contribute to AI systems and workflows to improve team effectiveness.
• Develop permanent software solutions for critical business needs.
• Design and build support, maintenance, and metric‑gathering utilities.
• Collect, analyze, and present data, including efficiency enhancements and root cause analysis.
• Recommend solutions to improve production, engineering, and process efficiencies.
• Learn new tools to maintain and troubleshoot existing software.
• Create and manage training documentation for 1st and 2nd level IT support.
• Create and maintain KPIs and ITSI monitoring solutions;
  Splunk knowledge a plus.

• BS in Computer Science/Engineering or related field, or 1–2 years of IT support or semiconductor operations experience.
• Strong focus on continuous improvement and results.
• Excellent written, verbal, and cross‑cultural communication skills.
• Proven analytical, troubleshooting, and debugging abilities.
• Strong organizational and project management skills.
• Ability to solve problems across teams and global locations.
• Working knowledge of: C#, Perl, Bash, Visual Basic (.NET), SQL, XML, Linux, Unix, Windows, Python, Power Shell, HTML.

• Professional team environment and customer support experience.
• Background in manufacturing tracking systems or processes.

Micron offers a range of benefits, including medical, dental, and vision plans, income protection, paid family leave, paid time‑off, and paid holidays. Please see the Benefits Guide on

Micron is proud to be an equal‑opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

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Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

AI alert:
Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.

Fraud alert:
Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website.

Micron is also committed to provide reasonable accommodations for the application process upon request.