Senior Technical Account Manager

Senior Technical Account Manager - Veriff

At Veriff, our Go-to-Market (GTM) Division drives our mission to create a safer, more trustworthy online world. We are a dynamic, global team focused on growing our customer base and brand presence with a customer-first approach. We provide tailored solutions that instill trust and help businesses join our cause.

We are seeking an experienced and dynamic Senior Technical Account Manager to join our AMER Account Management team to support our key enterprise customers. You will ensure seamless collaboration between GTM, Product, Solutions Engineering, and Support teams, managing timelines and resolving roadblocks to guide customers toward maximizing value from our solution, providing expert architectural and operational guidance.

You ll Help Us Protect Honest People Online

• Coordinate cross-functional technical projects, manage timelines, resources, and dependencies, ensuring all stakeholders are aligned and project goals are met
• Serve as a liaison between Account Managers in GTM, Solutions Engineering and Product teams to ensure alignment on technical requirements and timelines for customer onboarding and go-lives
• Create and maintain project plans with milestones, deliverables, and critical paths for both customers and internal teams
• Facilitate communication between Account Management and Product, track action items from customer engagements and escalations, and support preparation and delivery of customer communications
• Work with GTM and Product teams to ensure all necessary technical deliverables (documentation, integrations, testing) are completed on time
• Partner with enterprise customers to set and achieve project milestones, supporting onboarding, growth, performance optimization, and overall success with Veriff
• Maintain project documentation, schedules, progress reports, and risk logs, with regular status updates to leadership
• Drive customer journey from onboarding to adoption and value realization while coordinating with support and engineering teams to troubleshoot issues

Qualifications

• 6+ years of experience in Principal Technical Support, Solutions Engineering, Software Engineering, or Technical Account Management for a SaaS company
• Bachelor’s degree in Computer Science, Engineering, Math, or related field (or equivalent experience)
• Fluency in English
• Excellent written and verbal communication skills, with the ability to translate complex technical information for non-technical stakeholders
• Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment
• Ability to work effectively with cross-functional teams (engineering, support, GTM, product management)
• Proven ability to manage clients, lead projects and global teams, and perform hands-on technical work with accountability

You re An Especially Awesome Match If You Have/Are

• Strategic thinking to align technical projects with business objectives
• Trilingual in English/Spanish/Portuguese
• Knowledge of APIs
• Strong stakeholder management across engineering, product, marketing, and sales
• Data-driven decision making and progress tracking
• Experience with customer-facing technical support or troubleshooting
• Familiarity with tactics to manage and grow accounts
• Experience with in the IDV industry

Compensation

The base salary for this role is $100,000 - $125,000 per year + commission. Salaries are based on market data and may vary based on experience, skills, location, and other factors permitted by law.

Why Veriff?

Veriff is the identity verification platform partner for the world s most innovative, growth-driven organizations. We support a broad range of identity documents from nearly every country and territory. With teams in the United States, United Kingdom, Spain, and Estonia, we are backed by investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator. We strive to be a benchmark for trust online and to be a positive force.

We offer opportunities to have a real impact and advance your career, along with benefits designed with you in mind, including:

• Stock options
• Learning and Development and Health & Sports budgets
• Medical insurance
• 1 day off per year for volunteering

Equal Opportunity Statement

Veriff is an Equal Opportunities employer committed to a diverse and representative team. We welcome applicants from all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We encourage all qualified candidates to apply.

Please be informed that in the final stage of recruitment we may request identity verification. For more information, see the Recruitment Privacy Policy.

Seniority level
:
Mid-Senior level

Employment type
:
Full-time

Job function
:
Sales and Business Development

Industries
:
Software Development