Customer Service Specialist

Overview

e’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work.

The Patient Care Specialist is responsible for providing support in the Revenue Cycle function area. Will answer incoming calls from clients, answer inquiries and questions, handle complaints, troubleshoot problems, collect patient balances and provide information.

• Under direct supervision, performs basic, routine duties of limited scope and complexity.
• Collects patient balances and handles financial assistance documents that are routine in nature. Referring more complex issues to higher levels.
• Answers a high volume of calls. Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Performs standardized and routine tasks.
• Resolves routine questions and problems and refers more complex issues to higher levels.
• Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures.
• Performs other duties and responsibilities as assigned.

• Education:
  
  High School Diploma or equivalent.

e’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

• Please note:
  
  this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.