Patient Service Representative Coughlin Foot and Ankle

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

Full time

Day Shift

We are looking for a genuine, friendly, and empathetic self‑starter to join the team at our Coughlin Foot and Ankle Clinic in Boise
!

As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs. You will be responsible for checking in patients for appointments, collecting patient co‑pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility.

You will also need to be comfortable using our electronic medical record (EPIC) to update required information.

Friendly, detail‑oriented, a quick learner with a passion for providing a high‑quality customer service experience. Excellent communication skills, ability to provide superior customer service while exercising independent decision‑making are essential.

This Full‑Time position will have a schedule of Monday – Thursday from 7:30 AM – 4:30 PM (approx.) and Friday from 7:15 AM – 1:00 PM. This position will support 7 providers in the Coughlin Foot and Ankle Clinic located at 1075 N Curtis Rd #300, Boise, .

• High School Diploma or equivalent preferred.
• Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

• Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
• Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPAA regulations.
• Maintains operations by following policies and procedures and reports needed changes.

• Acknowledges and greets patients immediately, providing a positive customer service experience.
• Registers patients for appointments and completes paperwork.
• Verifies and updates existing patient and insurance information.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival.
• Informs patients immediately of delays, explains why, and the anticipated wait time.
• Collects, records, and communicates to patients their responsible balances for visit, diagnostic testing, supplies, etc.
• Maintains knowledge of different payer practices and deductibles.
• Assists patients with all aspects of Financial Assistance Paperwork.
• Controls credit extended to patients via a payment plan.
• Maintains business office inventory and equipment and orders supplies.
• Maintains a neat work area including the reception area.
• Follows Cash Control Policy and Procedure and balances daily financial activities. Ensures collection of payments at time of service.

• Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.
• Visit (Use the "Apply for this Job" box below). to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System.

Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.