Patient Service Representative Anti-Coagulation

Description

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

Full time

Day Shift

We are looking for a genuine, friendly, and empathetic self-starter to join the team at our Anti-Coagulation Clinic in Boise, . As a Patient Service Representative (PSR), you will play a significant part in creating a great experience for patients and their families. You will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs: checking in patients for appointments, collecting co‑pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility.

You will also need to be comfortable using our electronic medical record (EPIC) to update required information.

Friendly, detail‑oriented, quick learner with a passion for providing high‑quality customer service. Excellent communication skills, independent decision‑making, and the ability to provide superior customer service are essential.

This Full‑Time position will have a schedule of Monday‑Friday between 6:45 AM‑5:30 PM (flexibility in schedule). This role will support all 5 anti‑coag locations (Boise, Nampa, Eagle, Meridian, and Ontario) but will be stationed in the Boise Clinic located at 999 N. Curtis Road Ste. 109B, Boise, . The PSR will support 4‑6 pharmacists with scheduling, phone triage, insurance verification, registration, prior authorizations, and referrals.

• High School Diploma or equivalent (preferred).
• Previous customer service experience required; healthcare experience preferred. EHR experience a plus. Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

• Knows, understands, incorporates, and demonstrates the organization’s Mission, Vision, and Values in behaviors, practices, and decisions.
• Protects patients’ rights by maintaining confidentiality of personal and financial information and follows HIPAA guidelines