Patient Access Specialist - Caldwell Cleveland

Patient Access Specialist - Caldwell Cleveland

At Terry Reilly we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team.

We provide integrated care throughout the Treasure Valley with our medical, dental and behavioral health services – allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance.

Starting Pay DOE: $18.28

General Responsibilities

This position is responsible for greeting, directing, and assisting patients and visitors in a professional, courteous, and efficient manner throughout their visit. Scheduling and registering patients, including the accurate collection of required data. Staff will also determine eligibility for services, and counsel patients regarding payment policies, monitoring and collection of monies due. The Patient Access Specialist is also responsible for the overall management of the waiting room atmosphere, keeping patients informed about wait times, and ensuring a comfortable and clean waiting area.

Minimum Qualifications

• Ability to provide strong customer service to a complex patient population.
• Good verbal and written communication skills.
• Basic bookkeeping skills – cash handling, posting charges, and deposits.
• Ability to navigate multiple computer software programs including EHR, Microsoft Office products, scanner, calculator, and multi-line telephone.
• Must be a self-starter and able to work with minimal supervision.

Preferred Qualifications

• Experience as a receptionist in a medical, dental, or social services setting.
• Strong bookkeeping or accounting skills.
• Strong working knowledge of Microsoft Word and Excel.