Mortgage Operations Supervisor

Overview

WE ARE HIRING! We are seeking a dedicated and experienced Mortgage Operations Supervisor to join our team. This role will oversee daily operations for the retail & broker channel, ensuring compliance, and high-quality mortgage processing from application through closing. This position is responsible for supervising staff and maintaining strong broker relationships through effective communication, issue resolution, and consistent service level.

• Supervise and support mortgage operations staff, including underwriters, processors, and closers, ensuring balanced workloads and timely loan progression
• Monitor pipeline reports to ensure SLAs, rate lock expirations, and closing deadlines are met
• Ensure compliance with federal, state, and investor guidelines (including TRID, RESPA, TILA, FHA, VA, Fannie Mae, Freddie Mac)
• Monitor workflow and implement process improvements to enhance operational efficiency
• Provide training, coaching, and performance feedback to team members
• Maintain relationships with appraisal management companies and independent appraisers
• Collaborate with internal and external stakeholders to facilitate smooth loan processing
• Prepare and analyze reports on team performance, loan pipeline, and operational metrics
• Address and resolve escalated and complex issues
• Other job duties as assigned

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.

• 3-5+ years of mortgage operations experience with a strong focus on broker/TPO lending
• High school diploma or equivalent required
• Bachelor’s degree in business, finance, or related field preferred
• Previous supervisory experience required
• Proficiency with LOS systems (e.g., Encompass or similar) and broker portals
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and commitment to quality
• Strong knowledge of mortgage documentation, disclosures, compliance and closing requirements
• In-depth understanding of TRID, RESPA, TILA, and applicable state and federal regulations