Commercial Lending Operations Specialist

Overview

Commercial Lending Operations Specialist

Location:

Boise,  (US) – Boise Campus | Regional Office Based (Multiple Location Available)

Position Type:
Full Time | Category:
Lending Operations | Salary: USD $26.45/Hr. to USD $38.47/Hr.

The Commercial Lending Operations Specialist is a dynamic, cross-functional role responsible for supporting multiple facets of the Lending Department, including Loan Servicing, Quality Control, and Commercial Loan Processing and Documentation. This adaptable team member partners daily with Lending management to assess departmental needs and will be assigned to assist the team(s) requiring the most support that day. This role thrives in a flexible, fast-paced environment and encourages collaboration across diverse functions within lending operations.

WaFd Bank is proud of the high value placed on simply being kind when serving our co-workers and clients.

• Collaborate daily with Lending leadership to determine assignment and support needs.
• Assist with loan servicing functions such as participation/syndication/SBA/variable rate tax demand bond and payoff and escrow processing.
• Conduct commercial quality control reviews on loan files, documentation, and processes to ensure compliance with internal policies and regulatory requirements.
• Support Commercial Loan Processing by preparing and reviewing documentation, coordinating closings, and managing file integrity.
• Provide timely and accurate data entry and documentation in core systems and tracking tools.
• Serve as a liaison between departments to promote workflow efficiency and communication.
• Identify operational inefficiencies and provide input to improve processes and service delivery.
• Maintain confidentiality of sensitive loan, client, and organizational data.
• Assist with internal audits, exams, and reporting as requested.
• Perform other duties and projects as assigned by management.
• Ensure that business needs and objectives are clearly communicated and solutions meet regulatory and procedural requirements.
• Efficiently document integrated, cross-departmental requirements for products, compliance, information, and functionality needs.
• Maintain knowledge of Bank systems and processes to manage technical and usage needs, support projects, and assist during department audits.
• Adhere to bank policies and procedures to comply with Federal regulations (e.g., Bank Secrecy Act, USA Patriot Act, OFAC).
• Avoid conflicts of interest and maintain client privacy and confidentiality.
• Perform other job duties as assigned.

Education/

Experience:

• 5+ years of experience in commercial banking or commercial lending operations, including loan servicing and processing.
• SBA processing and/or servicing experience preferred.
• nCino/Laser Pro/Fiserv DNA experience preferred.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to learn quickly and adapt to changing priorities.
• Proficient with loan origination systems and Microsoft Office Suite.
• Knowledge of regulatory guidelines and lending documentation preferred.
• Team player with a positive, solutions-oriented attitude.

Skills/Knowledge/Abilities:

• Effective Communication – Facilitate clear communication between clients and internal teams.
• Problem Resolution – Address complex quality control issues with policy- and regulation-aligned solutions.
• Regulatory Compliance – Follow established processes and standards to comply with regulations and company policies.
• Attention to Detail – Strong typing, clerical, accuracy, and attention to detail.
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint).
• Organized and efficient – Prioritize work to ensure timely production.

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Bonus programs
• Generous 7% 401(k) employer matching*
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military/veteran status, or disability in accordance with relevant laws. WaFd Bank provides reasonable accommodations as required by the ADA. If you need a reasonable accommodation, contact us at .

EEO is The Law – More information available

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Pay Transparency Nondiscrimination Provision and other rights information available

California Consumer Privacy Act - CCPA 2025

Posted Date: 9/9/2025