Sr. Relationship Specialist

About the Role

Acts as a primary liaison with Commercial customers during all phases of onboarding a new banking relationship. Manages and monitors existing Commercial customer relationships on an ongoing day‑to‑day and transactional basis, working in close partnership with the business unit and other departments throughout the bank. Is considered a subject‑matter expert related to required processes and requirements needed to provide an exceptional customer experience.

• Partner with the Commercial Relationship Team to obtain and review information required for underwriting, documentation and closing of C&I, construction and term loans that are complex in nature, as well as all deposit accounts and other services.
• Set up, process, and monitor documents and files for package completion to meet customer specifications and regulatory requirements.
• Independently prepare data input sheets and provide required information for customer relationships to be boarded on the bank’s servicing system(s). Maintain files with all required documentation for third‑party review and prepare files for timely audits.
• Work with attorneys and other financial or legal resources to negotiate accurate documents to fully protect the financial institution’s interests in the credit relationship.
• Set up and monitor loan and financial ticklers to ensure accuracy and timeliness; responsible for ensuring all closing conditions are met and loans are closed within time frames, working directly with the customer.
• Review and resolve a variety of customer problems/issues regarding bank products and services, and facilitate the processing of customer account maintenance and advance requests.
• Responsible for GL certification, which includes research, balancing and certification.
• Analyze property and liability insurance, title policy including title exceptions and UCC searches to ensure compliance with bank policy and procedure.
• Demonstrate compliance with all bank regulations for the assigned job function and apply relevant knowledge gained through coursework and on‑the‑job training. Keep up to date on regulatory changes.
• Follow all bank policies and procedures, compliance regulations, and complete all required annual or job‑specific training.
• Maintain a working knowledge of the bank’s written policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other applicable regulations.
• May be asked to coach, mentor, or train others and teach coursework as a subject‑matter expert.
• Actively learn, demonstrate, and foster the Columbia corporate culture in all actions and words.
• Take personal initiative and set a positive example for others to emulate.
• Embrace the vision to become the “Business Bank of Choice”.
• May perform other duties as assigned.

Education

• H.S. Diploma/GED (preferred)
• Bachelor’s Degree in business, finance or related discipline (preferred)

Experience

• More than 10 years of banking, loan administration and documentation experience (required)

Skills

• Highest level of specialized experience and knowledge of the commercial department/function and proficiency in preparing complicated reports and/or documents.
• Solid loan administration experience with knowledge of complex lending structures, letters of credit, borrower‑based lending, multi‑phased construction and multiple collateral properties.
• Knowledge in real estate construction draw analysis, reconciliation and disbursement.
• Proven ability to analyze title insurance commitment reports including title exceptions and prepare title/escrow instructions.
• Proven analytical and problem‑solving skills.
• Ability to provide backup to manager and provide direction to other associates as needed or requested by manager.
• Strong written and verbal communication skills.
• Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships.
• Proficiency with personal computers and related software packages such as Word, Excel, and other business machines.

Travel Requirements

• Occasional

The pay range for this role is $[Position/Area Minimum to Position/Area 1.2 Compa Ratio]. The pay rate for the…