AMNA Customer Quality E3

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

Salary: $96,000.00 - $

Location: Boise,

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees.

We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

• Be the Customer quality interface for customers in AMNA, addressing FAs and driving internal processes to ensure continuous improvement in FA Cycle time, a key element of the VOC (Voice of the Customer) program.
• Be a facilitator for our FSO team to progress on the quality and Lean Six Sigma journey, from problem statement accuracy to proficiency into 8D’s.
• Manage the APS Governance at field; provide 8D training to improve actionable data analytics and problem‑solving capabilities, and develop and deploy quality tools and methods.
• Interact with customers and functional managers and engineers in product development, design, test, marketing, sales, planning, manufacturing, etc., concerning potential, real or perceived customer quality or reliability concerns arising from technical, administrative or logistical events.
• Identify systemic issues and drive continuous improvement across the assigned business unit.
• Success in this role is measured against business unit customer satisfaction indicators and customer quality indicators.
• Interface with customers, vendors and company departments to resolve quality problems and provide information.
• Manage QMS and ensure compliance with requirements through internal audits, external certification ISO standards and sourcing audits via Applied’s SSQA process.
• Coach, mentor and conduct training for targeted organizations on quality processes, reduce qualification cycle time and cost while meeting reliability performance requirements.

• Extensive knowledge of quality processes and standards; demonstrates depth and/or breadth of expertise in own specialized discipline or field; familiar with the semiconductor industry and tools.

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services.

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions.
• Has wide knowledge and experience with quality tools and methods.
• Is very methodical and structured, prioritizes tasks, and overcomes major obstacles to achieve resolution.

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies.

• Manages without authority; drives change in other groups; thinks outside the box.
• Communicates difficult concepts and negotiates with others to adopt a different point of view.

• Bachelor’s Degree in Engineering.

• 4 – 5 years.

Time Type:
Full time.

Employee Type:
Assignee / Regular.

Travel:
Yes, 50% of the time.

Relocation Eligible:
Yes.

Relocation not required.

The salary offered…