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Lead Escalation Engineer
Job in
Boise, Ada County, Idaho, 83708, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
Engineering
Systems Engineer
Job Description & How to Apply Below
Key Responsibilities Analyze customer logs and set up environments to reproduce customer conditions Provide initial analysis to the support team and forward escalations to the engineering team Coordinate meetings with engineers to address complex issues and suggest product enhancements
Required Qualifications Master's degree, Engineering degree, PhD, or higher education in engineering, computer science, or a technical field Solid knowledge of TIBCO EBX Experience in debugging software code and building environments using containers and Java EE Customer-oriented focus with a strong ability to interact and coordinate with peers Experience in triaging escalations and assisting support teams
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