Field Service Engineer

Overview

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and for the transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

The Field Service Engineer has daily interaction with customers and interfaces with senior engineers, line managers, internal stakeholders, and external customers. You will be responsible for independent problem solving and executing defined action plans for regular and irregular maintenance activities. You will run diagnostics and maintenance, with results reviewed. This role sits within the local HMI Sustaining team.

• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.
• Maintain and service HMI MBI equipment at customer sites in a clean room environment, including working up to 12 hours in a Gore-Tex suit.
• Periodically install new equipment, perform upgrades on existing equipment and system relocations.
• Escalate as needed using the established process (2L Tech Support, applications, and 3L Global Support Center) with clear technical communication and problem statement clarification.
• Advise customers on actions to correct system malfunctions.
• Interface daily with external customers, train in use and maintenance of equipment, answer questions and provide technical assistance. Interface with internal customers on junior and senior engineering equipment and apps, and with the line manager level.
• Coach junior engineers in their growth and development.
• Provide inputs for improvement proposals based on post-mortems and drive to a solution, contributing to work preparation through creation of technical action plans with consultation (TS/Apps/GSC).

• Bachelor's degree in an Engineering field.
• 0-4 years of hands-on experience (industry or academic) with mechanical systems, pneumatics, hydraulics, electronics, or semiconductor processes.
• Proficiency in MS Office;
  Excel VBA.
• Customer-focused mindset from academic or professional settings.
• Basic programming skills in MATLAB, Python, SQL, or similar.

To thrive in this job, you'll need the following skills: strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism; attention to detail; ability to perform in a demanding environment with changing workloads and deadlines; ownership and accountability; identifying bottlenecks and driving improvements; ability to work independently or as part of a team with minimal supervision; clear, professional communication;

ability to establish cooperative relationships with managers, co-workers and customers; ability to work according to a strict set of procedures within provided timelines.

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Ownership and accountability; result-driven.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with managers, co-workers and customers.
• Work according to a strict set of procedures within the provided timelines.

• Legal/export license control (see below).
• The employee may occasionally lift and/or move up to 50 pounds in weight unaided.
• The environment generally is moderate in temperature and noise level.
• Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
• Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.
• Will require domestic and international…