Learning and Development Specialist

Job Description

Position title: Learning and Development Specialist

Reports to: Director of Talent

FLSA status: Exempt

The Training Specialist is responsible for creating and training deliverables to include in-person training (group or individual) as well as supporting materials/documentation for call center and other Your Health Idaho employees.

The Idaho Health Insurance Exchange, dba Your Health Idaho, was established in 2013 by Idaho House Bill 248. We are an independent entity overseen by a 19-member Board of Directors. Your Health Idaho is Idaho’s online marketplace where Idaho individuals, families, and small businesses can shop, compare, and choose the health insurance that’s right for them. We are also the only place where Idahoans can apply for and receive a tax credit that can pay for some or all of their monthly premiums.

Your Health Idaho has received multiple awards for our culture and is recognized as a premier employer in the Treasure Valley.

• Provide and facilitate training to consumer support team and other Your Health Idaho employees both during onboarding and ongoing as needed.
• Conduct needs assessments, identify gaps, and analyze effectiveness of training programs.
• Develop reinforcements and determine/recommend methodologies to bridge gaps, improve effectiveness, and provide ongoing learning opportunities.
• Create and maintain a positive and professional learning environment by utilizing a variety of training methodologies, techniques, and learning tools to ensure maximum effectiveness of procedure documentation and training programs for the adult learner.
• Collaborate with internal stakeholders to assess training needs and determine, develop, and deploy appropriate training.
• Support the implementation of new systems and technologies by developing and/or deploying appropriate training.
• Maintain Learning Management System and identify opportunities for improvement to system and leveraging available functionality to drive learner engagement, retention, and reporting.
• Deliver, project, and motivate adult learners through effective training methodologies both in group and individual dynamics.
• Perform other duties as assigned.

• BA/BS in related field or equivalent through professional experience
• 3+ years combined experience in customer service, training, or supervision that includes call center environment
• Demonstrated proficiency to successfully develop and deliver training programs for adult learners
• Excellent communication skills, both verbal and written, as well as strong facilitation skills
• Knowledge of the health insurance market and/or ACA policy preferred
• Strong problem solving, business analysis, and reading comprehension skills
• Strong computer skills, including Microsoft Office and ability to learn/utilize other technology applications
• Ability to work in a fast-paced workplace, adapt to a continually evolving environment, and work independently with limited supervision
• A committed team player with exceptional interpersonal, problem-solving, and communication skills with ability to develop and maintain cooperative and productive work relationships
• Ability to assume responsibility and maintain confidentiality consistent with the values and integrity of YHI

• Ability to work primarily in office settings. Regular facilitation of training workshops in individual or group settings. Use of normal office machines.
• Ability to listen to and understand others as well as ability to give and receive instructions via telephone, computer messages, face-to-face, and in writing. Must possess the ability to write and compose correspondence, memorandums, and reports manually and via computer or email.
• Availability to work additional hours or weekends as projects demand.
• The functions described herein are not the only responsibilities and tasks to be performed by the individual occupying this position. The individual will be required to follow any other instructions and to perform any other job‑related duties as required by his/her supervisor or manager. Requirements stated herein are minimum levels of knowledge, skills, and/or abilities to qualify for this position. To perform the responsibilities of this position successfully, the individual will possess the abilities and aptitudes to perform each task proficiently.
  
  “Ability” means to possess and apply both knowledge and skill.

This job description includes the essential functions of the job that an incumbent must be able to perform with or without reasonable accommodation.

This document does not create an employment contract, implied or otherwise. The organization maintains “at will” employment. This job description is subject to review and may be revised or updated at management’s discretion.