Customer Service Specialists

Employer Industry: Substance Use Disorder Treatment and Recovery

• Salary up to $20 per hour
• Comprehensive health, dental, and vision insurance
• Company-paid disability and life insurance
• 401(k) plan with company match
• Paid time off, including 8 hours of PTO for community service
• Join a friendly and fast-growing organization with a meaningful mission

• Respond to customer inquiries via phone and email in a timely and professional manner
• Resolve issues by identifying problems, troubleshooting, and providing effective solutions
• Use ticketing systems to manage and track customer interactions
• Maintain a customer-first mindset, ensuring satisfaction and support throughout the customer journey
• Collaborate with internal teams to elevate complex issues

• Strong interpersonal and communication skills, including written and verbal
• Experience with help desk software (i.e., Freshdesk, Zendesk)
• Working knowledge of Microsoft Office
• Ability to thrive in a fast-paced, customer-focused environment
• Minimum one year of experience in a customer-facing position

• Previous experience in a customer service role within the healthcare or treatment industry
• Familiarity with proprietary software systems
• Ability to troubleshoot and problem-solve independently
• Positive attitude and a strong desire to help others
• Experience working in a remote or flexible work environment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.