Data entry, Customer Service/HelpDesk
Listed on 2026-01-12
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Customer Service/HelpDesk
Customer Service Rep, Bilingual -
Administrative/Clerical
Position:
Data Entry
219 West Main Street | Boise,
Hourly Pay: 20.00/hr. on 1099/C2C | Onsite | F2F interview | 40hr. per week
3 openings-40 hrs/week-8 AM to 5 PM | Duration: 4 Months.
Start: ASAP
Job Summary:To provide administration services in the areas of Unemployment Insurance (UI).
Duties and Responsibilities:Incumbents will be proficient in, and perform some or all, the duties in one or more program areas. Typical responsibilities: interviews applicants and elicits and records personal information; determines eligibility for programs or services by applying laws, regulations, policies and precedents; assists customers when using related systems; completes documentation to discontinue benefits or grants from individuals who do not comply with requirements;
monitors and validates office documents and services for compliance with department, state and federal requirements; anticipates, identifies and resolves problems delaying delivery of services.
Unemployment Insurance (UI): reviews applications to determine eligibility for benefits; explains benefit payment options; anticipates and provides detailed and clear instruction regarding processes, rights and responsibilities; primarily answers incoming telephone questions and responds to other forms of communication.
Example of Duties:- Assist customers by phone, click to chat, or by email to provide detailed and clear instructions regarding unemployment insurance processes.
- Provide employers and claimants with detailed and clear instructions regarding their rights and responsibilities.
- Determine how to best serve a customer, particularly a customer with language, computer literacy, disabilities or other barriers and ensure they are provided quality customer service.
- Provide technical assistance on filing a claim or take staff assisted claims where requested.
- Review claims to determine unemployment insurance eligibility including gathering information through effective interview skills to determine program eligibility.
- Data enter weekly certifications and respond to incoming emails.
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