Administrative Assistant III

Summary Statement

Administrative Assistant III provides customer service and administrative support to internal and external customers in support of police operations. This position performs a variety of clerical and administrative duties, including handling sensitive records and supporting departmental processes. The role anticipates needs, proactively provides information and solutions, and builds positive working relationships to support departmental goals and objectives. This position works under general supervision.

• Handles complex issues and problems and refers only the most complex issues to higher‑level staff. Is capable of performing all duties of an Administrative Assistant I and II and provides leadership, coaching, and/or mentoring to a subordinate group, as needed.
• Provides administrative and operational support to police units, including preparing, maintaining, and organizing case files, records, reports, correspondence, and databases. Assists with updates to systems such as RMS, evidence and video management platforms, and other department tools, and tracks unit statistics and dashboards.
• Supports departmental processes such as supply management, purchasing, permitting, billing, restitution, property disposition, and medical or records release requests. Coordinates inventory and distribution of forms, supplies, and equipment for on‑site and off‑site facilities.
• Provides logistical and clerical support during critical incidents, special operations, emergency operations, and community safety initiatives, including staffing support roles, maintaining documentation, and assisting with notifications.
• Serves as a point of contact for inquiries, notifications, referrals, and requests from internal staff, outside agencies, courts, and community partners. Ensures timely communication and follow‑up.
• Assists with scheduling, coordinating, and documenting meetings, training, ride‑alongs, special events, and other departmental activities. Supports planning and logistics for department programs and initiatives.
• Performs other administrative duties in support of department leadership and personnel, as assigned.
• Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

• High school diploma or equivalent and four years of experience supporting senior management with administrative and operational support duties.

• General business office practices and procedures.
• Standard office equipment.
• Microsoft Office applications.

• Understand and comply with rules, regulations, and policies.
• Anticipate the needs of the department through the administrative assistant lens.
• Identify and communicate potential process improvements.
• Demonstrate accuracy, attention to detail and organizational skills.
• Maintain confidentiality with sensitive information and documents.
• Complete assignments in a timely fashion.
• Maintain prompt and regular attendance.
• Communicate effectively in the English language at a level necessary for efficient job performance.
• Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without a reasonable accommodation.
• Individuals must be capable of operating vehicles safely and have an acceptable driving record.

• Five years of directly related administrative assistant work experience.
• One year of experience providing clerical and administrative support to senior‑level management in a public safety environment.
• Advanced knowledge of Microsoft Office applications.

• Valid state‑issued driver's license.

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation.
• Driving Record Check.
• Boise Police Department Criminal Justice Information System Background Check (BPD CJIS).

The physical effort characteristics and working…