Leave and Accommodation Coordinator

About Us

Join us at Win Co Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, Win Co is the second largest Employee-Owned company in the United States.

With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

Job Summary

Assist with the administration of employee Family Medical Leave Act (FMLA), ADA, state leaves, military leaves, Win Co’s leave of absence policy, and reasonable workplace accommodations.

Typical Duties and Responsibilities

• Maintain an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer. Provide exceptional customer service with users by telephone, email, and in person.
• Assist in the administration of the FMLA, ADA, state leaves, military leaves, Win Co’s Personal Leave of Absence Policy, and other related policies.
• Review information provided by Win Co’s third-party leave administrator (provided daily) regarding employee’s leave approvals/denials, and accurately documents and updates that information into Win Co’s internal employee-information system.
• Communicate with management and personnel clerks (retail locations, warehouse locations, and office locations) regarding leave approvals/denials, return to work, and extensions of leave.
• Provide general guidance to employees, management, personnel clerks, etc. regarding leaves and reasonable workplace accommodations, which requires an understanding of each law, Win Co policies, and each impact, work in conjunction with, or supersede each other.
• Review and process other miscellaneous leave requests that protect absences from Win Co’s Attendance Policy.
• Critically review employee medical certifications regarding additional leave under the ADA (as a reasonable accommodation).
• Review employee and applicant requests for reasonable workplace accommodations and gathers additional information from both the employee and management to assist in determining whether a reasonable workplace accommodation can be granted (the interactive process).
• Make determinations regarding approving/denying employee’s military leave, ADA leave and workplace accommodation and request.
• Create and maintain documentation of all related records in accordance with Win Co policy, state and federal records retention requirements.
• Provide support to all Win Co locations and management to ensure compliance with federal and state laws regarding leave and reasonable workplace accommodations.
• Help employees resolve leave issues, and answers questions related to the same.
• Perform other duties as assigned or needed.

Requirements

Education:

• High School Diploma or equivalent.

Experience:

• Demonstrating proficiency in the use of Microsoft Office software (Word, Excel, Outlook, etc.)
• Demonstrating highly skilled administrative functions; quick and accurate alpha and numeric data entry, attentive to detail and effectively monitor progress towards completely of tasks.
• Requiring a professional level of confidentiality handling sensitive employee and Company information.
• Developing and maintaining effective relationships with team members, managers, personnel clerks, employees, and the third party leave administrator.
• Professionally addressing difficult, sometimes angry individuals.

Ability to:

• Learn, understand, communicate and accurately apply working knowledge of FMLA, ADA, state leave las, military leave/USERRA, and related Win Co policies.
• Apply existing policies and interact with customers on a case by case basis.
• Field and prioritize different tasks, phone calls and projects.
• Work as a member of a team in a high-stress environment.
• Apply strong analytical and problem solving abilities.
• Demonstrate excellent customer service skills to both internal and external…