Library Assistant III

SUMMARY STATEMENT

Join Boise Public Library as a Library Assistant III! We're hiring for two locations:

Library at Bown Crossing – Features a stunning LEED‑certified, sustainable building with panoramic foothills views, a cozy fireplace reading room, outdoor patio, and modern amenities in the heart of the Riverwalk shopping area.

Library at Collister – Serving the west Boise community since 2008, offers a welcoming neighborhood atmosphere with unique features including a seed library, extensive meeting rooms, and strong connections to diverse community populations.

As a Library Assistant III, you'll provide exceptional customer service through reader's advisory, circulation, reference, and technology support while working independently to maintain branch operations, mentor staff, and engage with our diverse community. This leadership role offers the opportunity to make a meaningful impact in one of Boise's most valued public institutions.

• ZERO premium medical coverage option for you and your family
• PERSI retirement benefits plus 401(k)/457b with employer match
• 10 hours vacation per month (increases with tenure) + 12 paid holidays + 8 hours sick leave per month
• 10 weeks Parental Leave
• Up to $500 annual Well Being incentive
• Tuition reimbursement and free local bus pass
• Basic Life and Long Term Disability insurance at no cost

Assists library users with circulation, reference, readers advisory and other library services. Researches user's account information and resolves customer concerns tactfully, using discretion and initiative to meet customer needs. Maintains an advanced knowledge of library resources and practices. Assists the public with library computer use and related technology. Researches user inquiries and explains policies and procedures. Performs proper library opening and closing procedures.

Checks in returned materials using library computer systems. Maintains library collections by accurately sorting and shelving materials. Processes damaged or incomplete library materials. Orders supplies for office and programs. Provides guidance, direction, and support for training for lower-level staff. In the absence of a librarian and supervisor/manager, coordinates day‑to‑day work, delegates tasks, and maintains branch operations. Performs moderately complicated tasks that require knowledge, including but not limited to planning, publicizing and delivering in‑house and outreach programs for users of all ages, as needed.

Represents the library, participates in library‑wide teams and city‑wide system projects and collaborates with other branch staff to maintain and improve branch operations. Maintains an awareness of current library trends and technologies. Utilises judgment, independent analysis and problem‑solving to conduct administrative duties such as balancing the register and making bank deposits. Performs all duties of lower‑level related positions, handles complex issues and problems and refers only the most complex issues to higher‑level staff.

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

High school diploma or equivalent and four years of experience in a library setting or directly related field, working with diverse populations, or an equivalent combination of education and/or experience.

• Customer service techniques and office software applications.

• Learn and use automated library systems.
• Work independently and use initiative while performing duties.
• Prioritize a broad range of administrative tasks.
• Exercise tact, patience, diplomacy, cultural sensitivity and courtesy when dealing with customers.
• Carry out day‑to‑day activities independently within established guidelines and procedures.
• Communicate effectively in the English language at a level necessary for efficient job performance.
• Perform all essential and marginal functions as assigned by an authorized employee, supervisor, and/or manager with or without reasonable accommodation.