Banking Administrative Assistant - Idaho

Banking Administrative Assistant - Idaho

Join First Interstate as a Banking Administrative Assistant based at our Boise,  W. Myrtle St. branch.

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

The Banking Administrative Assistant provides administrative support for State Presidents, their team, department, or group. This position coordinates Commitment to Community (C2C), Community Reinvestment Act (CRA), volunteerism, and recognition through reporting, communication, and collaboration of activities and processes.

• Serves as a point of contact for customers and clients, providing professional and courteous service in person, by phone, and through electronic communication.
• Fosters a positive customer experience by demonstrating a welcoming attitude and maintaining a professional appearance.
• Performs administrative tasks: handling correspondence, processing mail, scanning documents, and supporting general office operations.
• Assists with the preparation and organization of documents to support departmental and business activities.
• Coordinates meetings, conferences, presentations, and travel arrangements; generates and manages related documentation.
• Organizes and supports departmental functions and events as needed.
• Develops and maintains an efficient central filing system, ensuring proper records management and compliance with retention policies.
• Manages office supply inventory, including ordering and restocking as necessary.
• Creates, edits, and enhances PowerPoint presentations to support internal and external communications.
• Processes invoices and ensures timely payment in accordance with company procedures.
• Collaborates with the state leader to develop and manage the Commitment to Community (C2C) plan and budget.
• Builds and maintains relationships with key stakeholders across markets to support community initiatives.
• Reviews, qualifies, and processes donations, grants, and sponsor ships; ensures accurate tracking and timely distribution.
• Partners with Community Responsibility and Marketing teams to align C2C goals with budgetary and strategic objectives.
• Collects, analyzes, and maintains data related to C2C activities; prepares regular reports for internal stakeholders and regulatory agencies.
• Monitors PR and promotional spending to ensure proper coding of donations and sponsor ships.
• Leads and manages Community Reinvestment Act (CRA) programs and initiatives, ensuring compliance with regulatory requirements.
• Develops state-level strategies and action plans to meet community development goals and track progress.
• Plans, coordinates, and executes community events, workshops, and activities that promote financial inclusion, home ownership, and community development; monitor and report CRA-related outcomes.
• Analyzes data related to lending activities and community development projects.
• Supports the Community Development Officer in conducting Community Needs Assessments and collaborates with market leaders to address identified needs.
• Works cross‑functionally with Compliance, Community Responsibility, and Marketing to ensure CRA goals are achieved.
• Prepares and delivers regular CRA monitoring and reporting (monthly, quarterly, annually) to state leadership.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Exceptional interpersonal and customer service skills, with ability to communicate effectively in person, over the phone, and through written correspondence.
• Strong organizational and time management abilities, with demonstrated capacity to prioritize tasks, manage multiple projects, and meet deadlines independently.
• Adaptability and flexibility to respond to shifting priorities and evolving business needs in a fast‑paced environment.
• High attention to detail and accuracy, especially in handling confidential information and preparing documents.
• Effective verbal and written communication skills, with ability to convey information clearly and professionally.
• Collaborative mindset, with ability to build productive relationships and…