Gateway Supervisor

Responsibilities

• Supervise day-to-day gateway operations including receiving, sorting, and dispatching cargo.
• Coordinate with linehaul, warehouse, and sorting teams to ensure on-time cargo transfer.
• Ensure all packages are processed correctly, following scanning and handling procedures. Monitor delivery timelines and ensure compliance with service-level agreements (SLA).
• Act as the main liaison with Mandarin-speaking vendors or partners.
• Resolve operational issues promptly and effectively.
• Conduct regular performance evaluations and provide training or coaching to gateway staff. Ensure safety and cleanliness standards are followed at the gateway hub.
• Generate daily/weekly reports on operational KPIs, issues, and improvement plans.
• Work closely with the logistics, transportation, and customer service teams to improve operational efficiency.

• Bachelor's Degree in Logistics, Transportation, Supply Chain, or a related field.
• At least 2–3 years of experience in logistics, gateway, or warehouse operations; supervisory experience is preferred.
• Fluent in Mandarin (spoken and written) – required for communication with internal and external stakeholders.
• Strong leadership, problem-solving, and team management skills.
• Good analytical skills and attention to detail.
• Proficient in Microsoft Office (especially Excel) and operational tools or WMS systems.
• Willing to work shifts, weekends, or overtime when required.
• Able to work under pressure and adapt quickly to operational changes.