Head Floor Operations & Guest Experience Lead

A leading hospitality company in Bogor seeks an experienced Head Floor Manager to oversee daily operations and a team of over 40 staff. Responsibilities include managing service quality, resolving customer complaints, and preparing operational reports. The ideal candidate will have 2-3 years of relevant experience, excellent communication skills, and proficiency in data management using Google Sheets or Excel. Flexibility in scheduling is required, including weekends and holidays.
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