Advisor , Customer Service – English

Advisor I, Customer Service – English

Full Time | Immediate Start | Remote:
Yes |

Location:

IDN Surakarta – 1st Floor Solo Center Point, Jl. Slamet Riyadi No. 373

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements, probe for understanding, and use decision‑support tools to provide an appropriate resolution.
• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner following agreed procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work, including proper account notation as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services when appropriate.
• Track, document, and retrieve information in the call‑tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

• High school diploma and 3–6 months of relevant experience (or two years of college education in the Philippines).
• Courteous with strong customer‑service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi‑tasking and flexible to adapt to changes quickly.
• Tolerance for repetitive work in a fast‑paced, high‑production environment.
• Ability to work as a team member and independently.
• Demonstrates patience, maintaining a pleasant and professional tone.
• Ability to rotate shifts as needed.
• Additional experience/skills may be required depending on location and/or program; requirements will not contravene local laws.

The Advisor I role is starter level, performing routine tasks within simple processes under close supervision, and demonstrating familiarity with client terminology, operating standards, and procedures.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.