Customer Representative

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels.

From transactions on the till,allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - butdon’tworry you will be trained up on this.

It isan important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.

We need a Customer Representative for our branch in
Bognor Regis, West Sussex.

This role isa
permanent position working
full time, 35 hours per week
, Monday to Saturday.

If this role is advertised as part time the salary will be pro rata.

You’llneed to be within a45 minute commute of the branchyou’reapplying to work in, andhere’sthe good news. Whilst major banks continue to close branches,we’rekeeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches.

Soif the location you’reconsidering is outside the 45minutesthen please check our other vacancies that are closer to you.

Your training will be based virtually inbranch.

Our training pathway is designed to ensure you are successful in yourroleand the first 3 weeks arereally important to your career journey with us.

With this in mind, within those first few weeks, we ask that no holiday is taken.

Nationwide is committed to the redeployment of our employeesimpactedby change, as such applications for redeployment candidates will be prioritised in this recruitment process.

Ifyou’rea colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address tosubmitan application.

Uncompromisingly Customer, whatever our role

The extrasyou’llget

There are all sorts of employee benefits available at Nationwide, including:

• Access to private medical insurance
• A highly competitive pensionto help you builda strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selectionofadditionalbenefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved onesin the event ofyour death.
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you'll find information on how we manage cross-entity hires.

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual,we’reowned by our members - those customers who bank,saveor have a mortgage with us. We challenge the financial sector status quo. Wedon’tsee customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

Ifyou’reinspired by fairer finances, passionate about making a meaningful impact, andtruly careabout our customers,you’reone of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button.

You’llneed to attach your up-to-date CV and answer a few quick questions for us.

Oncewe’vereceived your application successfully, we will invite you to the first stage;our online assessments!

Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussedaroundwhat’s important to us in a member facing role at Nationwide.

In your candidate hubyou’llalso be able to gethints and tipsand watchvideosfrom…