Campus Technology Support Specialist , SY

Position: Campus Technology Support Specialist I, 25-26 SY

Job Title

Campus Technology Support Specialist I

Reports To

Technology Customer Service Manager

Pay Grade

PP07>

Workdays

226

Minimum Salary

$25.00 per hour

Type of Assignment

Non-Exempt

Mid-Point Salary

$30.00 per hour

Contract Status

At-Will

Funding

This position is locally funded.

Consideration for directly related experience supported by an official service record or experience affidavit. Annualized pay may be pro-rated based on actual start date.

Position Summary

Provides technical support and maintenance for computer hardware, software, and peripheral devices across the Boerne Independent School District. Performs on-site installation, configuration, and support of computer systems, network infrastructure, and software applications at assigned campuses and district locations. Responds to work order requests by diagnosing and resolving hardware, software, and network issues. Participates in Technology Help Desk support on a rotating basis.

Minimum Requirements

• High school diploma or GED equivalent recognized by the Texas Education Agency or a regional accrediting agency.
• Two (2) years of work experience installing, maintaining, and repairing computers and peripherals.
• Safe driving record verified by Texas Department of Public Safety (meets and maintains liability coverage eligibility).
• Must have satisfactory outcome of fingerprinting background check.

Preferred Qualifications

• Associates degree with an emphasis in Information Technology.
• Three (3) years of relevant technology experience.
• CompTIA A+, Network+, Microsoft MCP, or Cisco CCENT certification(s).

Knowledge, Skills, and Abilities

• Knowledge of computer setup for Windows-based and Apple laptops and desktops
• Knowledge of computer hardware and software applications
• Ability to install, maintain, and repair computers and peripherals
• Ability to establish and maintain network cables and hardware
• Ability to diagnose problems and perform repairs
• Experience with Windows 10 desktop environments
• Experience with Google Chromebooks and Chrome OS
• Experience with Apple iPads and iOS

Essential Functions/Key Responsibilities

• Install, configure, maintain, upgrade, and troubleshoot desktop and laptop computers, mobile devices, printers, peripherals, and related hardware.
• Install, configure, maintain, and troubleshoot operating systems, applications, and software updates.
• Provide technical support and customer service to end users; diagnose and resolve hardware, software, and network connectivity issues in person, by phone, or via help desk systems.
• Install, test, maintain, and troubleshoot network cabling, fiber, switches, and related network infrastructure and equipment.
• Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and instructional technology.
• Coordinate with internal technology teams to identify, elevate, and resolve technical issues and support district-wide initiatives.
• Relocate, deploy, replace, and decommission computer equipment; perform data migration and system setup as needed.
• Maintain working knowledge of district-standard hardware, software, and workstation configurations.
• Perform preventive maintenance on equipment according to established schedules and document all work performed.
• Maintain accurate records of repairs, time, materials, preventive maintenance, and technical activities.
• Maintain accurate inventory of hardware, software, peripherals, and repair parts in accordance with district policies; assist with hardware lifecycle and replacement planning.
• Support the Technology Help Desk on a rotating basis as required.
• Participate in required meetings, trainings, workshops, and knowledge-transfer sessions.
• Demonstrate ethical, professional, and customer-focused behavior when working with district staff, students, parents, and external partners.
• Report to assigned supervisor; provide status updates, recommendations, and technical input on issues, projects, and initiatives.
• Compile, maintain, and organize reports, records, and other required documentation.
• Adhere to all applicable federal and state laws, State Board of Education rules, board policies, and district regulations.
• Follow established campus and district routines to ensure compliance and consistency in operations.
• Maintain confidentiality.
• Perform other duties as assigned.

Supervisory Responsibilities

• None

Working Conditions

Tools/Equipment Used:

Standard office equipment, including personal computer and peripherals.

Posture:

Frequent standing, walking, Prolonged sitting;
Frequent bending/stooping, pushing/pulling, and twisting.

Motion:

Repetitive hand motions, including frequent keyboarding/use of mouse; occasional reaching.

Lifting:

Frequent lifting and carrying (up to 50 pounds).

Environment:

May work prolonged or irregular hours; frequent district wide travel; occasional statewide and/or out-of-state travel; regular exposure to noise. Ability to climb ladders or work in confined spaces such as under desks, in closets, ceilings, or server rooms.

Travel:

Requires driving district vehicle between…