Customer Experience and Office Assistant Representative

We re looking for a proactive and customer-focused individual to join our team as a Customer Experience and Office Assistant Representative. You will be responsible for handling inbound customer service inquiries and providing essential administrative support for the company s smooth daily operation.

The ideal candidate works with dedication and commitment
, possesses excellent problem-solving skills
, and demonstrates a high degree of attention to detail
. You must be comfortable using active listening and a genuine desire to understand customer issues completely. Mechanical aptitude to learn and understand plumbing systems is strongly preferred. Salary will be based on previous work experience.

• Handle inbound phone inquiries by embracing curiosity and asking open-ended questions to better understand customer needs, then directing calls and providing accurate company information.
• Cultivate and maintain trusting relationships with commercial clients, customers, and colleagues to optimize performance and foster loyalty, ensuring a positive Customer Experience
  .
• Accurately create and update customer records, demonstrating attention to detail to ensure all information is valid and correct.
• Schedule and plan appointments efficiently, coordinating with field staff.
• Assist co-workers by streamlining procedures, utilizing problem-solving skills and an out-of-the-box thinker approach to resolve operational issues.
• Perform receptionist duties when needed, maintaining a customer-focused welcome.
• Use our online-based dispatch system to understand and distribute technician reports and invoices, and coordinate with other departments to ensure compliance with established policies.

• Friendly personality and proven ability in building relationships and providing excellent Customer Experience
  .
• Strong active listening skills, demonstrate empathy and a willingness to ask open-ended questions to better understand customer needs
  , and excellent phone etiquette.
• Exceptional problem-solving skills and the ability to develop creative and innovative solutions.
• Ability to work independently and manage time efficiently with minimal supervision.
• Ability to embrace curiosity to quickly learn and understand customer s needs and company operations.
• High level of attention to detail and organizational skills.
• Ability to work with dedication and commitment and thrive in a fast-paced environment
  .
• Excellent written and verbal communication skills.
• Strong computer proficiency (including MS Office) and working knowledge of general office equipment.
• Bilingual is a plus.
• Preferred experience as an office assistant or in a relevant administrative support role with some knowledge of Microsoft Office programs such as Outlook, Word, Excel.