Reception Agent

Mandarin Oriental Hotel Group

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5‑star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5‑star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world‑class.

• To welcome guests or visitors at all times enhancing a lasting impression of warmth and care
• To handle all arrivals in an efficient manner providing our guests with accommodation and personalised escort enhancing a feeling of warmth and comfort in a professional and proactive manner
• To anticipate up‑selling and cross‑selling opportunities encouraging our guests to use the hotel facilities for their enjoyment
• To act as an in‑house guests’ ambassador by establishing and developing personal contact with all our guests enhancing a feeling of comfort, warmth and care throughout their stay.
• To perform all cashiering transactions in compliance with the hotel credit policy ensuring accurate services to our guests
• To perform all administrative tasks and communicate with the appropriate departments prior to guest arrival ensuring an efficient flow of service
• To attend handover briefings on a daily basis and assure all necessary information is followed and used in a professional manner to completely delight all guests
• To proactively follow up guests waiting for rooms and provide alternative solutions if required, keeping guests updated in a timely manner
• To handle guest complaints by ensuring appropriate action is taken or delegated until guest satisfaction has been met and exceeded
• To encourage our guests to give their feedback in person or online throughout their stay or thereafter, allowing the hotel to provide the best level of service, and to update guest profiles for future reference
• To follow up and act on all traces and guest messages on a daily basis
• To perform all daily tasks outlined in the shift task list in a proactive, professional and timely manner with the overall aim to completely delight each individual guest
• To perform any other duties or projects assigned by the Assistant Front Office Manager and Front Office Manager

• Two years hotel Front Office Agent experience within a luxury environment
• Experience in room revenue control, budget planning and cost control
• Knowledge of computers and systems such as Excel, Power Point and Microsoft Office
• Successful problem‑solving skills
• Able to communicate in written and spoken English and Turkish
• Excellent overall communication skills
• Able to multi‑task
• The ability to work well in a team environment
• Able to stand for extended periods of time
• Professional appearance and demeanour
• Multi‑lingual