Plumber

Job Title

Plumber

Location

Varies

Department

Plumbing

Reports To

Business Operations Manager

FLSA Status

Hourly Non-Exempt

EEO Classification

Technicians

Effective/Revision Date

03.01.2023

Job Summary

This position is responsible for performing installation of water heaters, as well as plumbing fixtures including, but not limited to, new toilets and faucets in occupied or unoccupied residential, multi-family, commercial, and other dwellings.

Essential Job Functions

• Installation and service of water heaters including gas and electric tank water heaters, tankless water heaters, hybrid water heaters, direct and power vent water heaters, and recirculating pumps while upholding Federal, State, and Local codes. Must be able to troubleshoot any issues with the above.
• Installation and service of faucets, garbage disposals, toilets, along with water filtration, reverse osmosis, and water softening systems. Must be able to troubleshoot any issues with the above.
• Ensure the required documentation for each job is completed and uploaded into our system in a timely fashion.
• Ensures all personal property of clients is protected from work areas.
• Works in a variety of conditions and hours depending on client/jobsite needs.
• Enter time/mileage/materials into all relevant software.
• Maintain the proper truck stock for the scope of work required.
• Maintain a safe and acceptable driving record in accordance with company policy.
• Be responsible for overall customer satisfaction with regards to communication, workmanship, and quality.
• Perform related duties as assigned, within your scope of practice.

Education

• High School diploma or equivalent required.
• Technical/Trade school certification or equivalent experience in related field preferred.

Experience

• Minimum of 3 years' experience in the plumbing trade
• This position does not include any supervisory responsibilities.

License & Certifications

• In some States this position requires a current license of Tradesman, Journeyman, or Masters.
• Valid Driver's License and the ability to adhere to safe driving practices.

Skills & Abilities

This position requires the capability to understand and follow both oral and written directions. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

• Ability to operate a mobile device/tablet.
• Possess mechanical aptitude and the skill to operate hand powered tools and equipment.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain cooperative working relationships.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem-solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established time frames.
• Performs well with frequent interruptions and/or distractions.
• Ability to consistently demonstrate our core values by maintaining the highest standards of professionalism when interacting with team members, management, and customers.

Requirements

Travel Requirements

Daily driving required up to 3 hours per shift.

Physical Requirements

• Standing:
  Particularly for sustained periods of time.
• Walking:
  Moving on foot to accomplish tasks.
• Climbing:
  Ascending or descending ladders, stairs, ramps, poles, and the like, using feet and legs and/or hands and arms. Specifically, when the amount of climbing exceeds that needed for ordinary motion.
• Balancing:
  Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Specifically, when the amount of balancing exceeds that needed for ordinary motion and maintenance of body equilibrium.
• Stooping:
  Bending body downward and forward by bending spine at the waist. Specifically, if it is to a considerable degree and requires full motion of the lower extremities and back muscles.
• Kneeling:
  Bending legs at knee to come to a rest on knee or knees.
• Crouching:
  Bending the body downward and forward by bending leg and spine.
• Reaching:
  Extending hand(s) and arm(s) in any direction.
• Lifting:
  Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Specifically, if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Grasping:
  Applying pressure to an object with the fingers and palm.
• Feeling:
  Perceiving attributes of objects, such as size, shape, temperature or texture by touching with the skin, particularly that of the fingertips.
• Talking:
  Expressing or exchanging ideas by means of spoken word. Those activities in which they must convey detailed or important spoken…