Retail Business Account Manager Boca Raton, FL

Retail Business Account Manager - Wayfair (Boca Raton, FL)

Join to apply for the Retail Business Account Manager - Wayfair (Boca Raton, FL) role at Wayfair.

$44,175.00/yr - $49,955.00/yr

• The base salary range for this position is $44,175 - $49,955, however base pay offered may vary depending on location, job‑related knowledge, skills, and experience.
• The annual On Target Earnings for this role, inclusive of base and commission, is between $105,000 to $130,000.
• Final compensation is contingent upon performance against sales goals.

Wayfair Professional is a leading B2B sales organization focused on helping businesses create beautiful, functional spaces. Since 2012, we’ve streamlined the procurement process for furniture, fixtures, and décor—delivering fast, reliable, and value‑driven solutions tailored to the needs of our business customers. Our team supports a wide range of clients including boutique hotels, luxury homes, restaurants, and multi‑family properties. We connect clients with the furnishings, design solutions and project support they need to bring their vision to life.

When you join our team, you become part of a community that thrives on innovation, collaboration, and exceptional customer sales and service support.

As a Retail Business Account Manager, you’ll engage with small‑and medium‑sized business clients—through in‑store meetings, external local client visits and digital engagement—to deliver tailored furniture and décor solutions that elevate their spaces. You’ll act as a trusted partner while identifying opportunities to drive growth across our core industries—Interior Designer, Contractor, Property Management. This role will serve as a driving force in Wayfair’s store expansion strategy;

bridging our Wayfair Professional program with the in‑store experience to deliver hands‑on account support and unlock new growth opportunities (expectation is a minimum of 25% of time spent in‑store).

• Manage and grow a portfolio of small‑and medium‑sized local business clients consisting of interior designers, property managers, contractors and boutique hotels. Leverage strategic sales approaches and seamless cross‑functional collaboration to support complex accounts.
• Be a key player in a dynamic retail environment—build critical relationships with store teams and B2B Specialists to enable collaboration and create consistent, exceptional outcomes for every business customer.
• Partner with in‑store B2B Specialist to prospect for new business (qualify, enroll, onboard and activate) leveraging in‑store events, business networking and customer referrals.
• Consistently drive revenue growth across your portfolio by meeting and exceeding quarterly and annual targets.
• Execute proactive, high‑quality customer outreach—through outbound/inbound calls, emails, and meetings (both virtual and in‑person).
• Utilize CRM and sales enablement tools to manage your pipeline, forecast sales, and track client interactions.
• Effectively communicate Wayfair Professional’s full value proposition, including product assortment, pro pricing, design services, project management, and tailored solutions—leveraging the retail setting to bring these services to life.
• Act as the in‑store expert on engaging professional customers—empowering the full store team to recognize opportunities and confidently promote the value of the Wayfair Professional program.
• Collaborate with Wayfair Professional support teams (e.g., Service, Design, and Large Project Solutions) to deliver seamless project execution.
• Use consultative and solutions‑based selling techniques to help clients source, design, and furnish their commercial spaces.
• Manage your time effectively to schedule virtual and in‑person appointments, respond promptly to customer inquiries, and support purchases through the store and Wayfair Professional platform.
• Serve as a subject matter expert on Wayfair Professional’s offerings and capabilities, using your industry knowledge to advise customers.
• Collaborate effectively with colleagues and partner teams to drive outcomes, resolve issues, and contribute to a…