Tennis Shop Supervisor

Position Summary:

Assists Director of Retail with Tennis Pro Shop operations and assists Director of Tennis with Tennis/Pickleball operations. Provides outstanding service to meet the needs of members and their guests.

Essential Responsibilities:

• Receive, tag, steam and display merchandise.
• Process invoices and reconciliation of invoices/statements.
• Assist with trunk shows and special events.
• Process manufacturer returns.
• Examines defective article returned by customer to determine if refund or replacement should be made.
• Take inventory of stock on a monthly or as needed basis.
• Requisition s merchandise from stockroom.
• Estimates quantity of merchandise required to fill customer's need.
• Conduct and procure merchandise inventory ensuring accurate stock levels and alignment with inventory objectives.
• Assist in retail open to buy program supporting strategic purchasing decisions and inventory planning.
• Prepares daily sales recap for Accounting Dept.
• Greets customers on sales floor and determines make, type and quality of merchandise desired.
• Suggest selections that meet customers' needs and emphasize selling points of article such as quality and utility.
• Use computer databases to research availability of merchandise.
• Demonstrates use of merchandise.
• Wraps and bags merchandise for customers.
• Has full knowledge of all tennis and pickleball operations. This includes all events: tournaments, mixers, round robins, men's and ladies league play, exhibitions, etc. Be able to answer member questions pertaining to all events and programming.
• Update and maintain cleanliness of outside bulletin board area.
• Promote all upcoming tennis/pickleball events.
• Responsible for assisting and training Tennis Pro Shop retail staff associates as well as training and assisting Tennis Professionals with Club's online system.
• Answers telephone in a polite, professional and timely manner.
• Always keep shop clean including dressing rooms.

This job description includes, but is not limited to, the duties and responsibilities described above. Essential functions of this job description are not exhaustive and may be supplemented.

Knowledge and Skill Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.

• Excellent computer skills required

Education & Work Experience Requirements:

• H.S. Diploma or G.E.D.
• Retail experience preferred

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk, use hands to handle or feel objects, tools or controls, talk or hear. The employee is occasionally required to sit. Ability to stand up extended periods of time up to 8 hours.

The employee must occasionally lift and /or move up to 35 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Education & Work Experience Requirements:

• GED or High School diploma preferred
• Tennis or Retail knowledge preferred
• Additionally, must have knowledge of computer functions and a working knowledge of the following software programs, Tournament, Handicap, Retail, Microsoft Word, Microsoft Outlook, along with developing skills in our graphics software as well.

Compensation:

Salary is commensurate with experience.

This is a full-time position eligible for full benefit package such as:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Paid Life Insurance
• Supplemental Life Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off

This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow…