General Manager

Leap is building the world's largest network of branded retail stores – powered by data, systems and scale. The Leap Platform enables brands to deploy stores that work in concert with e-commerce more rapidly and at significantly reduced cost and risk. Leap brings modern brands to life with compelling, immersive client experience and data driven operations. Our team is excited by the opportunity to power the next generation of leading consumer brands with a vibrant presence in local communities throughout the country.

We're one of the fastest growing companies in the retail/e-commerce space - since launch we've powered stores for dozens of brands, and we're adding more brands and stores each week.

Ring Concierge is the leading luxury jeweler committed to designing for women, by women. Founded by Nicole Wegman in 2013, Ring Concierge has consistently scaled its growth year-over-year by strategically utilizing social media to successfully blur the lines between retailer and influencer. In an industry that has been historically dominated by men, Nicole is disrupting with her vision to design forever pieces that are both inspirational and attainable.

The brand has successfully built its bespoke bridal business along with its more accessible fine jewelry collection. With multiple brick-and-mortar retail locations in the US, the brand is continuing its explosive growth.

The General Manager is responsible for driving sales and profitability through their retail team whilst building meaningful client connections. You are a visionary leader with a passion for luxury retail and a commitment to excellence, developing strategic plans to meet and exceed store sales targets, driving business growth while maintaining brand integrity.

This role is based in Boca Raton, FL and works in our boutique within the Boca Raton Town Center Mall.

• Exemplifies a client-centric mindset with a strong commitment to delivering exceptional service and experiences
• Cultivate a strong sense of morale and team camaraderie by leading with positivity and serving as the ambassador of the brand experience

• Demonstrates flexibility and responsiveness in a fast-paced retail environment, quickly adjusting to evolving priorities and customer needs.
• Takes collective ownership of store responsibilities, turning setbacks into opportunities for growth through mutual support.
• Leads the location by embracing trends and innovation, exploring new avenues for strategic growth such as clienteling, personalized experiences, and data-driven insights to strengthen customer relationships and drive success.
• Articulates a clear vision to inspire, influence, and develop associates, supervisors, and managers; driving them toward achieving business goals
• Foster a positive, high-performance culture in the location by actively listening to feedback and driving resolution, collaboration, and continuous improvement
• Connect your teams, creating an open environment that showcases everyone's strengths

• Drive leadership and sales team to meet/exceed daily, monthly, and annual revenue targets & KPIs (AOV, UPT)
• Develop and implement sales strategies that achieve monthly sales goals
• Proactively attract, hire, and develop top talent while building a strong pipeline for all retail store positions, supporting clusters, markets, and brand(s). Focus on retention strategies and analyzing voluntary vs. involuntary turnover to drive long-term success
• Support store team on establishing strong operations to meet business needs (in store CVR and labor management)
• Continuous development, reinforcement (& training) of team on overall In-store selling experience & exceeding customer expectations
• Deployment of In-store sales selling strategies to exceed revenue targets
• Establish, nurture, and expand the local consumer community through new customer acquisition strategies, relationship building, and partnerships (CRM, NPS, CSAT, Consumer Ratings)
• Lead Clienteling and CRM by establishing & managing personal 1:1 client relationships, implementing store-led grassroots…