Part-Time Shipping and Retail Associate

This position generally works 18-25 hours per week.

POSITION SUMMARY:

The Part-Time Store Associate is an entry level, part-time position that will work at Fed Ex Office's retail stores. The Part-Time Store Associate is knowledgeable in Fed Ex Office's retail and shipping products and will work primarily in these areas to consistently deliver a positive customer experience. The Part-Time Store Associate will utilize consultative skills to anticipate customer's need, suggest alternatives and provide solutions.

The Part-Time Store Associate will operate and maintain a variety of equipment in the Self-Service and Retail zones of the store, move boxes, stock materials and complete assigned tasks based on priority.

GENERAL

DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People

* Follows instructions of supervisor and assist other Team Members in performing limited store functions

* Understands and models the Purple Promise to make every Fed Ex experience outstanding

Service

* Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

* Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need

* Ensures all customer problems are resolved quickly and to the satisfaction of the customer

* Maintains a safe, clean and orderly retail Store

Profit

* Ensures confidentiality of customer data and careful handling of documents, media, and packages

* Assists with processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change

* Cleans and stocks all retail Store printing and shipping equipment and supplies to provide optimal performance and availability

* Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage

* Takes preemptive action to prevent errors and waste

* Follows Fed Ex Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures

Self-Management

* Performs multiple tasks at the same time

* Looks for opportunities to improve knowledge and skills within the retail Store

* Adheres to all Fed Ex Office standards, as outlined in the Team Member Handbook

* All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

* High school diploma or equivalent education

* Excellent verbal and written communication skills

* For new hires, must meet all Fed Ex Office employment qualifications in force at time of hiring

* For current Fed Ex Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

* Ability to stand during entire shift, excluding meal and rest periods

* Ability to move and lift 50 pounds

* Ability, on a consistent basis, to bend/twist at the waist and knees

* Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

* Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

* Ability, on a consistent basis, to work with minimal supervision

* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the Fed Ex Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

* High school diploma or equivalent education

* Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS:

* Ability to stand during entire shift, excluding meal and rest periods

* Ability to move and lift 50 pounds

* Ability, on a consistent basis, to bend/twist at…