Client Care Coordinator

Our Mission:

At Advantage Pointe Home Care, we put people above everything. We deliver exceptional, personalized home care that ensures optimum wellness and dignity for every client. We operate with a foundation of communication, integrity, and performance — committed to being there for our clients and their families every step of the way.

• Schedule and manage staffing to ensure continuity of care and consistently high-quality services for clients.
• Read the client’s Axis Care file thoroughly, including their priority notes and other client notes (Ex: weight and height, pet info, diagnoses, ADL list and attributes etc.)
• Ensure the pay rates are correct and consistent.
• Monitor caregivers clock ins and outs
• Monitor alerts for caregivers who have not clocked in or out and contact them within 12 minutes of receiving an alert.
• Verify all shifts the following morning, including weekends, by confirming accurate clock-in and clock-out times.

• Handle clients’ issues, change and communication in a timely manner.
• All calls should be returned to client immediately
• Prioritize cases daily based on urgency

• Actively participate in scheduled Monday and Friday update meetings to provide feedback on calls, respond to urgent inquiries, and coordinate required assistance.
• Collaborate with and support team members to promote efficiency, accountability, and team success.
• Once core client schedules are completed, assist other coordinators in fulfilling remaining shifts.
• Engage with the client liaison to understand client requirements and care needs.
• Handle on-call duties one to two times per month, ensuring all non-business hours are covered (ad hoc requirements: ER visits, death cases, cancellations, caregiver or scheduling issues).
• Notify the internal team who is on call for the week.
• Monitor and respond to messages received via email, business cell, answering service.

• Enter detailed notes immediately after each communication to ensure all parties are fully informed.
• Verify all pay rates, billing rates, and shift times in real time.
• Notify management promptly of any changes to the designated on-call person during the week or weekend.

• Experience in home care, healthcare coordination, or scheduling preferred.
• Exceptionally organized, with a proven ability to think quickly and adapt under pressure.
• Ability to communicate with clients calmly, clearly, and professionally.
• Proficiency with scheduling software (e.g., Axis Care) and basic computer applications.
• Demonstrates empathy and understanding when engaging with caregivers, clients, and clients’ families.
• Effectively manages time-sensitive tasks and priorities.
• Always maintains a high level of professionalism.
• Demonstrates reliability and accountability through timely communication and prompt return of calls, texts, and emails.

• Clients feel informed, supported, and confident in their care.
• Caregivers understand their responsibilities and receive timely support.
• Schedules and documentation are accurate, complete, and updated consistently.
• Communication with internal teams is prompt and professional.

This position requires background screening through the Florida Care Provider Background Screening Clearinghouse.

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