General Manager, Licensed Cosmetologist

General Manager, Licensed Cosmetologist

Madison Reed invites entrepreneurial leaders to mentor a diverse team of Shift Leads, Client Support Specialists, Colorists, and Assistant Colorists. The role delivers exceptional guest services, drives business growth, and embodies our values of Love, Joy, Trust, Courage, and Responsibility.

• Demonstrate leadership to provide a top‑tier employee and guest experience aligned with our values.
• Lead by example through sales and service behaviors, resolving guest service issues.
• Ensure all business aspects are staffed and resourced, including front‑of‑house operations, SOP adherence, retail orders, bookings, services, and memberships.
• Master all services at the Madison Reed Hair Color Bar, stepping in behind the chair as needed.
• Support district operations by training new managers, remote support, or onsite visits.
• Achieve monthly sales goals and key performance indicators—retail sales, services, memberships.
• Maintain company standards for cleanliness, merchandising, inventory, and asset security.
• Demonstrate mastery of Madison Reed systems, policies, processes, and procedures.
• Coach and develop team members to align talents with responsibilities.
• Own recruiting, interviewing, onboarding, performance management, coaching, talent development, and training of all team members.
• Manage employee schedules based on forecasts, business needs, local labor laws, budgets, breaks, and meals.

• Active cosmetology license in the state of application.
• 2+ years of salon and retail experience.
• 2+ years of operational management experience.
• 2+ years supervising team members, hiring, training, and scheduling.
• Strong technical proficiency as a colorist.
• Proven track record of exceeding key operational and performance metrics.
• Fluency in English.

Regularly stand, walk, and bend for four hours or more, manipulates fingers and hands, reach wrists and arms, move up to ten pounds; occasionally sit, kneel, stoop, crouch, and lift, push, pull up to ten pounds. Communicate regularly with guests via ongoing conversations and consultations.

• Medical, Dental, Vision & FSA (FT Only)
• Employee Assistance Program (FT and PT)
• Pre‑tax Commuter (Parking & Transit) Basic (FT Only)
• Life AD&D (FT Only)
• Short & Long‑term Disability (FT Only)
• Accident Insurance (FT Only)
• Critical Illness Hospital (FT Only)
• Hospital Indemnity (FT Only)
• Parental Leave (FT Only – Dependent on Tenure and Position)
• Team Member Discount:
  Working Advantage (FT & PT)
• Pet Insurance (FT & PT)
• One Medical Membership (FT & PT)
• The College Tuition Benefit (FT & PT)
• 401k Plans (FT & PT)
• Paid Vacation Time (FT Only)
• Paid Holidays (FT & PT)

Madison Reed is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.

Madison Reed has a zero tolerance for discrimination, racism, xenophobia, homophobia or misogyny in any form in our workplace. We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work every day.

Where applicable we comply with the Fair Chance Ordinance, and we will consider employment for qualified applicants with arrest and conviction records. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the ordinance and state law. We value inclusion and access for all candidates, and we are pleased to provide reasonable accommodation as needed to complete the interview process.

Please contact  to make a reasonable accommodation request. Requests must be submitted prior to your scheduled interview.