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IT Service Delivery Analyst — Drive Incident Excellence

Job in Boca Raton, Palm Beach County, Florida, 33481, USA
Listing for: State of Florida
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    IT Consultant, Systems Analyst, IT Business Analyst, IT Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A state government agency in Florida is seeking a SRCO IT Service Delivery Analyst to oversee service delivery performance and manage IT incidents. This role entails ensuring compliance with infrastructure standards and supporting ITIL processes. Ideal candidates should possess strong communication skills, analytical ability, and experience with ITSM tools such as Service Now. The position offers a competitive salary range and opportunities for professional development within a supportive environment.
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