Senior Analyst – Alternative Data

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What We'll Bring:

At Trans Union, we strive to build an environment where our associates are in the driver’s seat of their professional development, with access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to progress. Regardless of job titles, associates have the opportunity to learn new things and lead where appropriate.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

• Bachelor’s degree and/or 5+ years of professional experience in a customer-facing or operations role in reporting management.
• Proven customer management skills with a strong customer service orientation (desire to help others).
• Excellent relationship building and stakeholder management skills.
• A proven understanding of the operations function; prior experience in banking, retail credit or consumer credit reporting industries is considered an asset.
• Previous support of customer integration projects.
• Previous experience with Salesforce and/or Metro 2® credit reporting; high level of computer literacy and excellent analytical skills.
• Power BI and/or Tableau experience.
• Experience working in a heavily regulated environment is a plus.

Impact You'll Make:

• Support Trans Union’s Alternative Data and its day-to-day operational function.
• Help monitor and evolve the fundamental capabilities to manage the performance, health, and quality of all Alternative Data Sources and Furnishers.
• Provide a high level of customer service by solving customer problems and resolving escalated matters. The ideal candidate documents and assesses root causes to prevent recurrence and maintains high standards of communication and service.
• Audit reported data and collaborate with customers to ensure accurate and timely updates.
• Anticipate customer needs and proactively provide relevant solutions.
• Act as the internal point of contact for issues with data sources.
• Document and assess root causes to avoid future issues while maintaining high standards of communication and service.
• Performs other related duties as assigned.

Trans Union complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

Trans Union provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (medical, dental, and vision), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to Trans Union’s Employee Resource Groups.

Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is…