Project Manager – Implementations and Onboarding

Overview

Project Manager – Implementations & Onboarding —

Location:

Boca Raton, FL.

Work Schedule:

Full-Time, In-Office (Monday–Friday).

Reports To:

Director of Implementation (Onboarding Team).

About Grubbrr

Grubbrr is a leader in self-ordering and guest-engagement technology, transforming how commerce is transacted across restaurants, retail, and hospitality. Our platform powers real-world, high-volume environments through self-service kiosks, POS, KDS, digital menu boards, online ordering, and advanced analytics. We are a fast-growing fintech and hospitality technology company working with some of the world’s most recognizable brands.

Role Summary

Grubbrr is seeking a driven, customer-facing Project Manager to lead the end-to-end onboarding and implementation of new clients onto the Grubbrr platform. This is a highly visible role within the organization, responsible for balancing scope, timeline, budget, technical coordination, and customer expectations across complex, multi-system implementations. You will serve as the primary point of accountability for successful delivery, working closely with internal teams and external stakeholders from kickoff through go-live.

This role is best suited for an Implementation / Customer Delivery Project Manager who thrives in fast-paced environments, enjoys cross-functional collaboration, and is comfortable owning outcomes.

• Create, manage, and maintain detailed project plans, timelines, and milestones across multiple concurrent implementations.
• Ensure projects are delivered on time and within budget, while adhering to Grubbrr’s project governance and delivery standards.
• Monitor project progress, proactively identify risks or issues, and adjust plans as needed to ensure successful outcomes.
• Track project resource utilization and manage alignment with allocated budgets and staffing plans.

• Serve as the primary customer interface throughout the implementation lifecycle.
• Establish trusted advisor relationships with client stakeholders by providing clear communication, structure, and leadership.
• Lead difficult but necessary conversations related to scope, timelines, budget, resources, and change management.
• Capture, document, and formally communicate outcomes of key decisions and escalations.

• Manage day-to-day execution of implementations across Product, Engineering, QA, and Customer Success.
• Facilitate requirements gathering and assist with the creation of project deliverables as needed.
• Own and coordinate the creation of technical design documentation for complex projects by interfacing with Product Owners, Architects, and Developers.
• Identify opportunities to leverage the full Grubbrr technology stack to meet customer objectives.

• Provide hands-on support with configuration and customization of Grubbrr products during implementations.
• Write and review QA and UAT scripts as necessary.
• Manage User Acceptance Testing (UAT) with end users, including coordination, execution, and formal sign-off.
• Prepare user-facing documentation and training materials to support successful adoption.

• Facilitate project review and status sessions with clients and internal teams.
• Define project success metrics and lead retrospectives with cross-functional delivery teams.
• Apply business knowledge and analytical skills to identify opportunities for process improvement and delivery optimization.
• Adopt and reinforce standardized implementation and development lifecycle methodologies.

• Successful, on-time, on-budget client implementations with high customer satisfaction
• Strong, trusted relationships with client stakeholders and internal teams
• Clear project documentation, communication, and governance throughout the lifecycle
• Smooth transitions from implementation to ongoing customer success
• Continuous improvement in onboarding efficiency and delivery quality

• Bachelor’s degree in Business Administration, Communications, Information Technology, or equivalent practical experience
• 2–5 years…