Support Specialist

We are united in our mission to make a positive impact on healthcare. Join Us!

• South Florida Business Journal, Best Places to Work 2024
• Inc. 5000 Fastest‑Growing Private Companies in America 2024
• 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
• 2024 Spring Digital Health Awards, “Web‑based Digital Health” category for EMA Health Records (Gold)
• 2024 Stevie American Business Award (Silver), New Product and Service:
  Health Technology Solution (Klara)

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem‑solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty‑specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3,400 combined direct and contingent team members serving eleven specialties, and we are just getting started!

Mod Med’s global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.

Mod Med is hiring a driven Software Support Specialist I to join our positive, passionate, and high‑performing Client Services team focused on providing best‑in‑class software support service to our expanding client base of EMR users. This is an exciting opportunity to be a part of an exceptional team within a fast‑paced Healthcare IT company that is truly Modernizing Medicine! This position is a hybrid role and is based in our Boca Raton, FL office.

• Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries, effectively applying problem‑solving techniques, educating clients, and following issues through to their successful resolution.
• Based on your experience and the department's needs, you will be placed on either the Clinical or Practice Management Support team. Comprehensive training will be provided to prepare you for success in your assigned area.
• Provide consistent, professional, and high‑quality client support to our client base.
• Establish procedures to ensure client satisfaction and quality service delivery.
• Communicate and collaborate across teams and departments to help resolve issues.
• Replicate and document issues for further escalation.

• Bachelor Degree, preferred.
• 1‑2 years of related experience.
• Manage/field 25+ inbound calls per day.
• Ability to work onsite at our Boca Raton HQ Office 3 days a week.
• Demonstrated expertise with evaluating, troubleshooting, and following up on customer software application issues.
• Experience with in a medical practice and/or EMR experience is preferred.
• Basic knowledge of Apple platforms:
  Mac, iPad, iPhone/iPad iOS.
• Knowledge of bug tracking software such as Zen and Jira.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to effectively prioritize and manage time.

At Mod Med, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

• Meals & Snacks:
  Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk.
• Insurance Coverage:
  Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees.
• Allowances:
  
  Annual wellness allowance to support your well‑being and productivity.
• Earned, casual, and sick leaves to maintain a healthy work‑life balance.
• Bereavement leave for difficult times and extended medical leave options.
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave.
• Celebration leave to make your special day even more memorable, and company‑paid holidays to recharge and unwind.

• Comprehensive medical, dental, and vision benefits.
• 401(k):
  Mod Med provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with…