Front Office Supervisor

Overview

Organization
- Hyatt Regency Aruba Resort, Spa and Casino

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.

The Front Office Supervisor oversees the front office staff, cash control for agents, staffing and guest service. Duties include training, staff development, scheduling and payroll. The Front Office Supervisor should possess strong leadership, communication and relationship skills and support senior leadership by developing and assuming basic management responsibilities. The Front Office Supervisor leads the agents responsible for guest registration and communication of hotel services and promotions.

This role is highly visible and directly impacts the guest experience.

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Able to work under pressure.
• Customer service oriented.
• Team player.
• Ability to work a flexible schedule.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.
• A minimum of two years of previous front office supervisory experience is preferred.