Licensed Enrollment Processor

We are seeking a Licensed Enrollment Processor to join a growing Enrollment Operations Team. This role is primarily focused on verifying, auditing, and submitting health insurance enrollment applications through the ACA Marketplace. While not a full sales position, a small percentage of the responsibilities (less than 20%) will include CMS-compliant 3-way calling and light customer interaction. This position requires on-site work in Boca Raton, FL.

$22.00/hr - $25.00/hr

• Tuesday to Thursday: 9:00 AM – 5:30 PM
• Friday and Saturday: 8:30 AM – 5:00 PM

• Work in a CRM (including Salesforce) to review and process qualified lead forms submitted by field representatives.
• Accurately enter enrollment information into Health Sherpa and ensure compliance with ACA guidelines.
• Verify applicant data and documentation such as pay stubs or tax returns.
• Perform outreach via phone/email to gather any missing or incorrect information from applicants.
• Support reenrollment and retention by ensuring all eligibility documents are in place.
• Utilize a drip strategy for ongoing communication when needed, though this is not a primary function.
• Conduct 3-way CMS-compliant calls, making up to 25% of the average day.

• Active Florida Health Insurance License (must be obtained prior to start date).
• FFM Certification (or ability to obtain before start — certification process takes a few hours and is free).
• Minimum 3 years of professional business experience, preferably in health insurance, compliance, or enrollment roles.
• Strong phone communication skills, with an articulate and empathetic tone.
• Attention to detail and commitment to accuracy.
• CRM experience (preferably Salesforce).
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
• Comfortable working full-time on-site in Boca Raton, FL.
• Familiarity with Health Sherpa or similar ACA enrollment platforms.

• Multi-state health license (states such as SC, GA, LA, TN, MS, KS, TX, OK, OH, IL preferred).
• Prior experience in ACA re-enrollment, retention, or subsidy verification processes.
• Experience working with partially completed or expired applications.

• Associate

• Temporary

• Customer Service

• Insurance
• Health and Human Services