Patient Service Representative

Overview

RAYUS now offers Daily Pay! Work today, get paid today!

RAYUS Radiology is looking for a Patient Service Representative to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Patient Service Representative, you will be responsible for executing the day-to-day activities of patient-facing service ensuring quality assurance and customer service satisfaction while facilitating and coordinating communication between patients, family members and staff.

This role provides optimal patient-centered services supporting the imaging center front office, medical records, technologists with patients through a rotation through front desk, medical records and technologist assistant roles.
This is a full-time position working Monday-Friday, 1:30pm-10:00pm.

Note:

percentages indicate relative emphasis.

• Front Desk:
  Serve as initial point of contact for patients and visitors, creating and providing positive Patient Service Experiences
• Timely registration of patient arrival by validating accurate demographic information and collection of out-of-pocket payments prior to services
• Inform patients about delays and wait times; follow up to ensure inquiries or complaints are resolved
• Answering, investigating, and/or directing patient inquiries or complaints to the supervisor or manager
• Obtain and validate photo identifications and insurance cards, scan documents into the patient chart electronically, and categorize appropriately
• Provide Consent, Financial, and HIPAA related documents; explain to patients as necessary
• Proficient use of EHR software, hardware, and programs
• Scrutinize prescriptions and referrals for accuracy to ensure patients receive appropriate exams
• Coordinate with interdepartmental professionals to ensure patient satisfaction related to appointment scheduling and admission/encounter
• Verify and dispense oral contrast and preparation instructions for upcoming appointments
• Participate in medical office emergency routines when required; summon EMS and/or assist other staff as needed
• Manage outgoing and incoming faxes electronically and manually
• Maintain appropriate levels of administrative supplies (e.g., brochures, cards, sign-in sheets)
• Contact referring physician offices to verify information and obtain pending items necessary for the patient s exam
• Organize and prioritize tasks to meet deadlines while ensuring efficient patient flow
• Use professional phone and written etiquette when handling correspondence
• Maintain reception and patient waiting areas (cleanliness, sanitation, literature organization, and beverage supply)
• Align with the company mission and core values of RAYUS
• Adhere to company policies, procedures, operational objectives, and goals
• Maintain strict confidentiality of PHI in compliance with HIPAA regulations

• Ensure quality assurance health records by verifying their completeness, accuracy and proper entry into computer systems
• Serve as point of contact on Medical Records for patients and visitors, creating and providing positive Patient Services Experiences
• Retrieval and release of health information data/medical records in adherence and compliance with HIPAA and company policies and procedures
• Interact and work cooperatively with patients and team members of different diversities and ensure inclusion
• Work as a liaison between healthcare providers and offices in a timely manner
• Proficient use of EHR software, hardware, and programs
• Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient patient flow; take appropriate action with sound judgment
• Clear and friendly patient education of diagnostic examinations and delivering instructions in adherence to policy
• Professionally handle urgent cases pending communication from referring healthcare provider instructions after services have been rendered
• Proper use of phone and written etiquette when handling correspondence
• Align with the company mission and core values of RAYUS
• Adhere to company policies, procedures, operational objectives, and goals
• Maintain strict confidentiality of PHI in adherence to HIPAA regulations
• Maintain reception and waiting areas (cleanliness, sanitation, literature organization and refreshment supply)

• Monitors all modality schedules
• Greets and escorts patients to changing room; briefly explains procedure
• Prep/changing room turnaround with proper sanitizing techniques
• Helps the technologist stay on time by having the next patient ready
• Ensures patient areas are stocked and organized
• Cleans and stocks patient prep room and patient restroom
• Stocks linen and manages laundry at the end of shift
• Checks with technologists, center supervisor, or center manager for additional duties as needed

Qualifications

Required:

• High School diploma, or equivalent
• One (1) year of applicable customer service…