Software Training Consultant - Practice Management

** Join the Team Modernizing Medicine
**** A Culture of Excellence
** When you join Mod Med, you’re joining an award-winning team recognized for innovation and employee satisfaction.
From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:
* ** Consistently ranked as a Top Place to Work**
* ** 2025 Globee Business Awards:
** Gold Globee for “Technology Team of the Year”
* ** 2025 Black Book Awards:
** Ranked #1 EHR in 11 Specialties
* ** Florida Venture Forum:
** Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started.
** Job Description

Summary:

** The
** Training Consultant - Practice Management
** serves as the primary trainer for small and medium complexity practices. This individual helps to facilitate learning for various audiences, applying their expertise to improve the standard of training materials of the organization or client with focus on the improvement of skills, training, delivery of learning curriculum and achievement of business goals. Responsible for delivering all training methods and contributing to training initiatives as assigned by the Senior Training Consultant and/or Manager.

This is an exciting opportunity to leverage your medical knowledge and training skills within a fast-paced Healthcare IT company that is truly Modernizing Medicine!
*** Your Role:
**** Demonstrates full competency of Mod Med’s specialty-specific EHR, ASC, Practice Management System and/or Financials
* Demonstrates full competency of and the ability to support and train add-on/ancillary features
* Delivers virtual and in-person training to physicians, clinicians, and office staff while understanding the needs of each role
* Demonstrates competency with internal system tools
* Escalates issues and risks when needed
* Completes documentation to support the organization’s business needs
* Makes ongoing recommendations for process improvements
* Assists with open support cases when needed
* Travels to deliver onsite training, including workshops and go-live support
* Troubleshoots technical issues
* Collaborates with the Knowledge Services team to develop training material and user guides
* Develops and delivers content for user conferences and end-user training events
* Maintains competency with product enhancements through internal training sessions
* Demonstrates commitment to departmental and corporate goals
**
* Skills & Requirements:

**** 2+ years of experience in software training, implementation, and/or relevant medical practice experience.
* ** Medical practice management experience (Claims Specialist, Accounts Receivable Specialist, Biller)**
* ** Ability to travel 75-90% including occasional weekends
*** Demonstrated problem-solving skills and effective decision-making abilities
* Possesses excellent written and verbal communication skills
* Empathetic communicator with a consultative approach - to see things from another person’s point of view
* Ability to work independently as well as part of the training team
* Positive and personable attitude with a customer service focus
* Professional, patient, and balanced approach to handling difficult customer situations
* Able to establish and maintain effective communication and relationships with customers and teammates
* Takes initiative in goal fulfillment and deadlines
* Excellent time management and organizational skills
* Basic knowledge of Apple products, including Mac, iPad, and iPhone
* Ability to easily learn new software
* Ability to provide some off-hours training and support, including occasional weekends
*** Mod Med Benefits Highlight:
*** At Mod Med, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
** United States
*** Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
* 401(k):  Mod Med provides a matching contribution each payday of 50% of your contribution deferred…