Front Office Assistant

Front Office Assistant page is loaded## Front Office Assistant locations:
FAU Medicine - Galen Building time type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
January 28, 2026 (13 days left to apply) job requisition :
REQ
21341
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* Note:

Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.
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* Position Summary:

** Florida Atlantic University is seeking a Front Office Assistant - Boca Raton, FL.The Front Office Assistant works as part of an interdisciplinary team to provide outstanding and comprehensive services to patients and visitors. The Front Office Assistant is responsible for day-to-day operations and coordination of all programs and services of the Florida Atlantic Medical Group. The Front Office Assistant serves as the first point of contact for patients ensuring accurate execution of clinical protocols in accordance with Good Clinical Practices, HIPPA, and required obligations to patients/participants, Directors, and clinical staff.

Summary of Responsibilities:

* Organizes, manages, and maintains all Florida Atlantic Medical Group activities including welcoming patients/participants, managing check-in and scheduling, triaging patient questions to appropriate clinician(s), creates and executes office, insurance, and billing procedures, and oversees and manages electronic medical record system.
* Manages registration and check out process for Florida Atlantic Medical Group patients and caregivers. Ensures all parties are provided with accurate information on process, manages concerns and resolves problems should they arise in the process.
* Conducts follow-up screenings (via phone, email, or in-person) according to established protocols.
* Investigates and resolves problems and ensures that information requests are handled in a professional and timely manner (i.e. variety of patient concerns, conflicts, billing and compliance issues, managing requests/issues, record requests, etc.).
* Coordinates and facilitates effective and timely communication between the Doctors, clinicians, labs, patients and participants in accordance to the proper chain of command.
* Prepares patient/participant charts and maintains medical records in accordance with established protocols and in compliance with state and federal regulations regarding privacy and security of confidential patient information. This position will have authority to create and maintain internal procedures (i.e. insurance billing procedures/management, office procedures, guest procedures, SOP for position)
* Manages patient billing or financial inquiries and coordinates responses with medical billing company. Acts as a liaison between insurance companies, finance team, and Florida Atlantic Medical Group in regard to patient billing or financial inquires.
* Acts as a liaison between laboratories, medical offices and Florida Atlantic Medical Group.
* Responsible authority for planning, inventory, purchasing, and cost control of office supplies.
* Contributes to the development and preparation of marketing materials and website.
* Provides administrative support to the Doctors and Medical Assistants.
* Assists patients/participants and caregivers with technology in the waiting room.
* Liaises with college and university facilities departments regarding building maintenance and IT issues.
* Maintains an impeccable, attractive environment in the Florida Atlantic Medical Group waiting area and other common areas of the clinical suites. Maintains and ensures advertisements and educational materials are displayed, are current, and relevant.
* Utilizes the Florida Atlantic Medical Group clinical practice and HIPPA knowledge and communicates knowledge/information to all patients, participants, caregivers,  a pleasant, professional, patient, and thorough manner.
* Performs other job-related duties as assigned and provides backup assistance as needed.
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