Patient Access Scheduler, Center Hematology & Oncology Call Center

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence.

For 25 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the  U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high‑performing honors.

The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits and other procedures/treatments). They will obtain and verify necessary demographic and insurance information, register patients, and enter data into the scheduling system. This position requires the incumbent to work in a call‑center type environment and meet individual quality metrics. The candidate will practice the Baptist Health philosophy of service excellence by providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

• High School, certifications, GED, training or equivalent experience.
• Complete and pass the Patient Access training course.
• Ability to work in a high‑volume, fast‑paced work environment.
• Ability to perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired:
  Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g., Microsoft Office, EMR applications, etc.) and accurate typing skills.
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual in English and Spanish/Creole.

Minimum required experience:
Less than 1 year. Healthcare experience required. Insurance verification and scheduling experience strongly preferred.

EOE, including disability/vets.