Collections Analyst

Overview

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver.

We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today.

The Collections Analyst is responsible for the collection of all outstanding balances assigned. This includes, collecting to payment terms, minimizing balances more than 30 days past terms, addressing PO and billing issues, resolving unapplied cash and short payment timely, and maintaining overall Accounts Receivable balances at levels consistent with the company’s DSO target. The Collections Analyst will provide management with account status during the bi-weekly portfolio review and escalate unpaid aged balances to ensure resolution prior to 90 days, thereby minimizing our bad debt reserve.

• Responsible for managing assigned accounts; all-encompassing of collection calls and/or correspondence in a fast-paced goal-oriented Collections Department.
• Maintain records on account activity, review accounts for unpaid amounts, and determine the appropriate course of action based on factors such as age, amount of debt, and customer history.
• Reduce delinquency for assigned accounts; enlist management efforts when necessary to accelerate the collection process.
• Communicate with customers on a timely basis, execute collection activities, research, reconcile and track daily/monthly AR balances for timely resolution.
• Collaborate with internal teams (Billing, Credit, Payroll, and Cash Application) to resolve collection issues and achieve common goals.
• Initiate verbal and written communication to resolve collection problems on past-due invoices.
• Submit customer refunds requests, prepare and review account adjustments, and resolve client discrepancies and short/over payments.
• Recommend actions on delinquent customer accounts.
• Update management biweekly on top issue past-due customers within the assigned portfolio.
• Ensure all credit balances on accounts are resolved and cleared within 120 days.
• Perform other assigned tasks to support the Collections Department.

• Minimum 2-year college degree preferred
• Minimum of 2-4 years of Accounts Receivable and/or Collections experience
• Microsoft Office experience required
• Strong knowledge of Excel (Pivot Tables and VLOOKUP) required
• People Soft Financials (or similar application)
• Staffing industry knowledge preferred

Company equipment (laptop, monitor, keyboard, mouse, headset) will be provided directly to you for use during employment.

Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability