Service Finance Risk Consultant; Complaints Oversight, Operational Loss Events, and Fraud Manag

Overview

The position:
Responsible for establishing and directing execution of the operational risk policy, framework, and strategy within Service Finance. Develops and manages operational risk and risk-related policies, coordinates with business areas to develop Service Finance specific risk policies to ensure compliance with the Operational Risk Policy and Framework. Manages operational risk management communications, training, documentation, procedures, and processes. Provides leadership and direction on operational risk management industry developments.

Manages lower level Operational Risk & Control Analysts and Consultants.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Execute Service Finance’s Enterprise and Operational risk management processes, in alignment with the Truist Risk Policies and Procedures.
• Implements strategies and methods related to the execution of risk management frameworks within the organization, including but not limited to risk and control assessments, change risk, loss events, issues management strategies.
• Develops Service Finance Risk Working Group materials, including evaluation of program effectiveness, level and direction of risks, key and emerging risks, and status of previously identified risk and control issues.
• Foster an environment where team members can grow in relevant knowledge and experience.

Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Twelve years’ progressive work related experience with demonstrated proficiency and understanding of operational risk.
• Six years supervisory or management level experience.
• Demonstrated experience with regulatory agencies, requirements, and/or regulatory compliance.
• Demonstrated advanced knowledge of principles and practices of Consumer Finance.
• Strong analytical skills.
• Strong communication skills, both verbal and written.
• Ability to perform multiple tasks in a fluid environment, and to work both independently and as a team member.
• Demonstrated ability to access and analyze actual and emerging risks within highly complex business.
• Proven track record of experience in Complaints Oversight, Operational Loss Events, and Fraud Management.

• MBA or advanced degree.
• Professional certification in risk management.
• Corporate level consulting experience.
• Experience in the financial services industry.

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Equal Opportunity Employer: Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work