Chargeback & Risk Analyst

** Join the Team Modernizing Medicine
**** A Culture of Excellence
** When you join Mod Med, you’re joining an award-winning team recognized for innovation and employee satisfaction.
From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:
* ** Consistently ranked as a Top Place to Work**
* ** 2025 Globee Business Awards:
** Gold Globee for “Technology Team of the Year”
* ** 2025 Black Book Awards:
** Ranked #1 EHR in 11 Specialties
* ** Florida Venture Forum:
** Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started.
** Job Description

Summary:

** is hiring a driven
** Chargeback & Risk Analyst
** to join our positive, passionate, and high-performing Risk and Underwriting team. The primary focus of this role will be applying expert knowledge in chargeback management to assist our Payment Facilitator (Pay Fac) merchants in successfully defending disputes. This is an exciting opportunity to be part of a fast-paced Healthcare IT company that is truly Modernizing Medicine!
*** Your Role:
**** Chargeback Management & Defense:  + Act as the subject matter expert in chargeback processes, providing guidance and support to our sub-merchants on      dispute prevention, best practices, and effective defense strategies.  + Manage the full lifecycle of chargeback cases, meticulously preparing and submitting compelling documentation to      defend disputes on behalf of our sub-merchants.  + Analyze chargeback data to identify trends and provide actionable recommendations to reduce overall dispute rates.  

+ Maintain knowledge of card brand (Visa, Mastercard, etc.) rules and regulations pertaining to disputes, arbitration, and      compliance.
* Risk and Underwriting Support:  + Execute the documented risk and underwriting process for new sub-merchant applications, assessing potential financial      and regulatory risks.  + Conduct thorough due diligence for applications, including KYC (Know Your Customer) and KYB (Know Your Business)       checks, website reviews, and financial analysis including review of financial statements and credit reports.  + Assign appropriate risk levels and recommendations for underwriting.  

+ Ensure all underwriting decisions and supporting documentation are accurately recorded and maintained.
* Team Support:  + Cross-train on daily funding processes to provide essential backup coverage for team members during peak times or      absences.  + Collaborate with the Risk and Underwriting team to continuously refine and improve chargeback management, underwriting procedures, and funding workflows.  + Provide support to the Risk and Underwriting team for various day-to-day operational tasks, including processing bank changes, scheduling rate changes, and conducting periodic legal entity reviews of sub-merchants.  

+ Contribute to ad-hoc projects and perform other duties as assigned to support the team's operational needs and objectives.
**
* Skills & Requirements:

**** Bachelors degree in Business Administration, Economics, Finance,Accounting or Statistics preferred, other majors considered. Willing to accept additional industry    experience in lieu of a degree.
* 2+ years of direct experience in chargeback management, ideally from a merchant, e-commerce, or Pay Fac/Acquirer perspective.
* Proven track record of successfully managing and defending chargeback cases across major card brands.
* Working knowledge of payment risk assessment, merchant underwriting, and regulatory requirements (e.g., KYC, AML,card brand rules).
* Exceptional attention to detail, strong analytical and problem-solving skills.
* Excellent written and verbal communication skills, with the ability to clearly explain complex topics to merchants.
* Practical knowledge of Card Scheme rules and regulations.
* Demonstrated ability to understand and make recommendations for changes to Underwriting management and Risk management in a dynamic fast fast-paced environment.
* Well-developed interpersonal skills and interactions…