Collections Specialist

Description We are looking for a skilled Collections Specialist to join our team in Boca Raton, Florida. This Contract to permanent position requires a detail-oriented individual who can effectively manage collections activities and maintain strong relationships with clients. The ideal candidate will bring expertise in business-to-business collections and a proactive approach to resolving payment issues while contributing to overall team success.

Responsibilities:

- Manage collection efforts for accounts in the assigned portfolio, ensuring timely payments to meet monthly and yearly collection goals.

- Document and log all collection calls and activities to facilitate efficient follow-up and coordination with other accounts receivable personnel.

- Provide accurate updates on aging reports to support weekly and month-end reporting processes.

- Communicate weekly credit hold updates to the Accounts Receivable Manager, ensuring customers are removed from credit hold as appropriate.

- Identify problematic accounts and escalate them to the Accounts Receivable Manager for potential involvement of external collection agencies, keeping the sales team informed as necessary.

- Reconcile and review accounts for potential write-offs or placement with third-party collection agencies.

- Respond promptly to customer emails and address inquiries in a courteous manner.

- Process internal and external requests submitted through ticketing systems.

- Handle mid-size accounts and top-tier customer accounts with diligence and integrity.

- Perform other related duties as assigned to support the accounts receivable function. Requirements - High school diploma required; associate degree preferred.

- Minimum of 5 years of experience in business-to-business collections and account reconciliation.

- Proficiency in Net Suite and Microsoft Excel and Word.

- Strong analytical skills to identify payment trends and take appropriate actions.

- Excellent problem-solving, negotiation, and communication skills.

- Ability to work independently and collaboratively in a team-oriented environment.

- Detail-oriented with strong organizational and multitasking abilities.

- Willingness to work with overtime as needed to meet deadlines.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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